What is involved in Service system
Find out what the related areas are that Service system connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Service system thinking-frame.
How far is your company on its Service system journey?
Take this short survey to gauge your organization’s progress toward Service system leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Service system related domains to cover and 183 essential critical questions to check off in that domain.
The following domains are covered:
Service system, Anthropological theories of value, Business process, Complex system, Customer Service System, Customer service, Ecosystem services, Enterprise architecture, Learning curve, Managed services, Network effect, Product service system, Self service, Service economy, Service management, Service network, Service provider, Service science, management and engineering, Services marketing, Strategic service management, Support automation, System of systems, Theory of value, Value chain, Value network, Value proposition, Web service, Work system, Work systems, World economy:
Service system Critical Criteria:
Unify Service system failures and tour deciding if Service system progress is made.
– In the case of a Service system project, the criteria for the audit derive from implementation objectives. an audit of a Service system project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Service system project is implemented as planned, and is it working?
– Think about the kind of project structure that would be appropriate for your Service system project. should it be formal and complex, or can it be less formal and relatively simple?
– Have the types of risks that may impact Service system been identified and analyzed?
Anthropological theories of value Critical Criteria:
Recall Anthropological theories of value planning and track iterative Anthropological theories of value results.
– How do your measurements capture actionable Service system information for use in exceeding your customers expectations and securing your customers engagement?
– Will Service system have an impact on current business continuity, disaster recovery processes and/or infrastructure?
– What is the source of the strategies for Service system strengthening and reform?
Business process Critical Criteria:
Deduce Business process goals and summarize a clear Business process focus.
– Do we identify maximum allowable downtime for critical business functions, acceptable levels of data loss and backlogged transactions, RTOs, RPOs, recovery of the critical path (i.e., business processes or systems that should receive the highest priority), and the costs associated with downtime? Are the approved thresholds appropriate?
– Has business process Cybersecurity has been included in continuity of operations plans for areas such as customer data, billing, etc.?
– What are the disruptive Service system technologies that enable our organization to radically change our business processes?
– Do the functional areas need business process integration (e.g., order entl. billing, or Customer Service)?
– If we process purchase orders; what is the desired business process around supporting purchase orders?
– If we accept wire transfers what is the desired business process around supporting wire transfers?
– How do clients contact client services with any questions about business processes?
– Do changes in business processes fall under the scope of Change Management?
– What business process supports the entry and validation of the data?
– How do we improve business processes and how do we deliver on that?
– How do we Identify specific Service system investment and emerging trends?
– How will business process and behavioral change be managed?
– How do we manage Service system Knowledge Management (KM)?
– How does the solution handle core business processes?
– What is the business process?
Complex system Critical Criteria:
Explore Complex system strategies and separate what are the business goals Complex system is aiming to achieve.
– How much testing is necessary in order to expose all the potential failure modes and situations of highly integrated complex systems?
– How can you negotiate Service system successfully with a stubborn boss, an irate client, or a deceitful coworker?
– Think of your Service system project. what are the main functions?
– Complex interventions or complex systems?
– How to deal with Service system Changes?
Customer Service System Critical Criteria:
Closely inspect Customer Service System results and don’t overlook the obvious.
– Record-keeping requirements flow from the records needed as inputs, outputs, controls and for transformation of a Service system process. ask yourself: are the records needed as inputs to the Service system process available?
– What prevents me from making the changes I know will make me a more effective Service system leader?
– Are there Service system problems defined?
Customer service Critical Criteria:
Brainstorm over Customer service tactics and adopt an insight outlook.
– In the past year, do you believe that companies have generally improved or worsened in terms of the amount of time you feel you have spent waiting for help from Customer Service…?
– Considering a small independently-owned business and large company that both provide excellent Customer Service – which type of company are you willing to spend more with?
– The fine line in retaining a customer or developing a critic, often boils down to the right Customer Service strategy. how can we delight customers in every interaction?
– How many attempts do you make before you reach the correct person (e.g., number of phone transfers, e-mail forwards, etc.)?
– Why would potential clients outsource their business to us if they can perform the same level of Customer Service in house?
– How much more would you be willing to spend with a company that you believe provides excellent Customer Service?
– How can recognition of the cultural value of importance of family be helpful in Customer Service?
– What are the three most important things we need to focus on to improve Customer Service?
– Give an example of a time you made a point to go above and beyond with Customer Service?
– What qualities would a manager who is focused on outstanding Customer Service possess?
– What are some considerations for improving communication in a diverse environment?
– Are clients delighted to do business with you?
– What do we mean by the term Customer Service ?
– How does your customer see your organization?
– How do you currently manage complaints?
– What really is Customer Service?
– How would you define attitude?
– What information do you need?
– Is 99.9% Good Enough?
Ecosystem services Critical Criteria:
Add value to Ecosystem services risks and integrate design thinking in Ecosystem services innovation.
– How do we ensure that implementations of Service system products are done in a way that ensures safety?
– Is there any existing Service system governance structure?
– How is the value delivered by Service system being measured?
Enterprise architecture Critical Criteria:
See the value of Enterprise architecture adoptions and describe which business rules are needed as Enterprise architecture interface.
– With the increasing adoption of cloud computing do you think enterprise architecture as a discipline will become more or less important to us and why?
– What management system can we use to leverage the Service system experience, ideas, and concerns of the people closest to the work to be done?
– Enterprise architecture planning. how does it align with to the to be architecture?
– Risk factors: what are the characteristics of Service system that make it risky?
– How does the standard fit into the Federal Enterprise Architecture (FEA)?
– Are Enterprise JavaBeans still relevant for enterprise architectures?
– Are software assets aligned with the agency enterprise architecture?
– Are the levels and focus right for TOGAF enterprise architecture?
– Are software assets aligned with the organizations enterprise architecture?
– Is There a Role for Patterns in Enterprise Architecture?
– What is the value of mature Enterprise Architecture?
– Why Should we Consider Enterprise Architecture?
– What is an Enterprise Architecture?
– What Is Enterprise Architecture?
– Why Enterprise Architecture?
Learning curve Critical Criteria:
Ventilate your thoughts about Learning curve management and overcome Learning curve skills and management ineffectiveness.
– Who is the main stakeholder, with ultimate responsibility for driving Service system forward?
– What is your anticipated learning curve for Technical Administrators?
– Can we do Service system without complex (expensive) analysis?
– What is your anticipated learning curve for Report Users?
– What is our Service system Strategy?
Managed services Critical Criteria:
Extrapolate Managed services decisions and differentiate in coordinating Managed services.
– what is the best design framework for Service system organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
– What are the most preferred dedicated or cloud hosting providers giving managed services in their core plans?
– How does the organization define, manage, and improve its Service system processes?
– Who needs to know about Service system ?
– Why choose managed services?
Network effect Critical Criteria:
Chart Network effect issues and describe which business rules are needed as Network effect interface.
– What are the top 3 things at the forefront of our Service system agendas for the next 3 years?
– What will drive Service system change?
Product service system Critical Criteria:
Gauge Product service system strategies and adjust implementation of Product service system.
– In what ways are Service system vendors and us interacting to ensure safe and effective use?
– Are accountability and ownership for Service system clearly defined?
Self service Critical Criteria:
Paraphrase Self service planning and gather Self service models .
– How do mission and objectives affect the Service system processes of our organization?
– How is it possible to deliver real time self service BI with a legacy RDBMS source?
– What are the Essentials of Internal Service system Management?
– Do calls labeled Self Service speak to a CSR?
Service economy Critical Criteria:
Design Service economy goals and prioritize challenges of Service economy.
– For your Service system project, identify and describe the business environment. is there more than one layer to the business environment?
– What may be the consequences for the performance of an organization if all stakeholders are not consulted regarding Service system?
– How can the value of Service system be defined?
Service management Critical Criteria:
Add value to Service management management and look at it backwards.
– If SLAs are already negotiated and reference the Catalogue for documentation of the service levels, how do you change service level in the Catalogue without renegotiating the SLA?
– Are we getting a handle on project initiation-related risks which is all about are we doing the right things?
– What are the most important capabilities we consider when evaluating asset and Service Management providers?
– Describe your strategic service vision both internal and external. Have you created a breakthrough service?
– In your organization, which group oversees or coordinates your it service management capabilities?
– What are the key differences for us between asset management and Service Management?
– What challenges are your customers facing in their field Service Operations?
– What are the main costs associated with introducing Service Management?
– What do enterprises really want from service management ITSM?
– What questions should be asked of a cloud service provider?
– What do we really want from Service Management?
– What software do I have and why do we have it?
– Who needs to provide the work?
– Is the Quality of Service met?
– Are we doing things right?
– Does IT get our business?
– Why service management?
– Are we over licensed?
– What is the impact?
Service network Critical Criteria:
Map Service network leadership and check on ways to get started with Service network.
– Does Service system appropriately measure and monitor risk?
– Who sets the Service system standards?
– How do we keep improving Service system?
Service provider Critical Criteria:
Study Service provider governance and pioneer acquisition of Service provider systems.
– Follow-up: Follow-up should include regular status reporting, describing new controls and lessons learned to improve future performance. The most important element of the follow-up stage is performing a postmortem analysis of the response procedure itself. Exactly what happened and at what times?
– Do you have written clearance procedures in place regarding use, licensing, and consent agreements for third party content used by you in your products or services and on your website or in your promotional materials?
– Policy compliance is closely related to IT governance. Compliance has much to do with defining, controlling and governing security efforts. How should an organization respond to security events?
– Does the service provider have facilities in place to ensure continuity of service in the face of environmental threats or equipment failures?
– How quickly can a cloud service provider scale services and capability and is this quick enough for the requirements of the customer/consumer?
– Are user accounts audited regularly to determine their security levels are appropriately set?
– Who are the key service provider and customer contacts (name, phone number, email address)?
– Is anti-virus software installed on all computers/servers that connect to your network?
– Do you regularly audit 3rd parties with whom you have data sharing agreements with?
– Does the cloud service provider require third-party providers in order to deliver services?
– Does the service provider have a service desk function based on itil principles?
– Is your security policy reviewed and updated at least annually?
– Is the cloud service providers service desk local, onshore or offshore?
– Do you need to have an audit of every cloud service provider?
– Where is your wireless implemented and how is it used?
– Do you perform routine backups of your critical data?
– Response What should the response to incidents be?
– Is sensitive information involved?
– How safe is your it security?
Service science, management and engineering Critical Criteria:
Brainstorm over Service science, management and engineering results and slay a dragon.
– How can skill-level changes improve Service system?
– How to Secure Service system?
Services marketing Critical Criteria:
Accommodate Services marketing issues and handle a jump-start course to Services marketing.
– What tools and technologies are needed for a custom Service system project?
– Do we all define Service system in the same way?
Strategic service management Critical Criteria:
Reason over Strategic service management goals and don’t overlook the obvious.
– What tools do you use once you have decided on a Service system strategy and more importantly how do you choose?
– Will Service system deliverables need to be tested and, if so, by whom?
Support automation Critical Criteria:
Substantiate Support automation risks and point out Support automation tensions in leadership.
– What will be the consequences to the business (financial, reputation etc) if Service system does not go ahead or fails to deliver the objectives?
– What is our formula for success in Service system ?
System of systems Critical Criteria:
Mine System of systems adoptions and prioritize challenges of System of systems.
– Will new equipment/products be required to facilitate Service system delivery for example is new software needed?
– Is Service system Realistic, or are you setting yourself up for failure?
– What is the best definition of System of Systems?
– Is a Service system Team Work effort in place?
Theory of value Critical Criteria:
Coach on Theory of value projects and transcribe Theory of value as tomorrows backbone for success.
– Who will be responsible for documenting the Service system requirements in detail?
Value chain Critical Criteria:
Exchange ideas about Value chain outcomes and report on developing an effective Value chain strategy.
– What other jobs or tasks affect the performance of the steps in the Service system process?
– What are our needs in relation to Service system skills, labor, equipment, and markets?
– How will we insure seamless interoperability of Service system moving forward?
Value network Critical Criteria:
Weigh in on Value network decisions and balance specific methods for improving Value network results.
– Have all basic functions of Service system been defined?
Value proposition Critical Criteria:
Explore Value proposition results and assess and formulate effective operational and Value proposition strategies.
– What is the value proposition for the customer (How well will the product or service solve the problem)?
– What do you really need from your outside partner; what is your value proposition to the client?
– What is the biggest value proposition for new BI or analytics functionality at your company?
– Value proposition – can we create and sustain competitive advantage for this product?
– Quality vs. Quantity: What data are required to satisfy the given value proposition?
– How must our value proposition change to earn greater customer loyalty?
– Do you monitor the effectiveness of your Service system activities?
– Quantity: What data are required to satisfy the given value proposition?
– How well is the value proposition of the product defined?
– What Is Your Employee Value Proposition?
– What is your present value proposition?
Web service Critical Criteria:
Do a round table on Web service outcomes and achieve a single Web service view and bringing data together.
– Which customers cant participate in our Service system domain because they lack skills, wealth, or convenient access to existing solutions?
– Expose its policy engine via web services for use by third-party systems (e.g. provisioning, help desk solutions)?
– How does this standard provide users the ability to access applications and services through web services?
– What is the best strategy going forward for data center disaster recovery?
– Amazon web services is which type of cloud computing distribution model?
– How do we go about Comparing Service system approaches/solutions?
Work system Critical Criteria:
Closely inspect Work system quality and diversify disclosure of information – dealing with confidential Work system information.
– How do you ensure work system and workplace preparedness for disasters or emergencies? how does your disaster and emergency preparedness system consider prevention, management, continuity of operations, and recovery?
– How do you measure the Operational performance of your key work systems and processes, including productivity, cycle time, and other appropriate measures of process effectiveness, efficiency, and innovation?
– How do you decide which processes within your overall work systems will be internal to your organization (your key work processes) and which will use external resources?
– Among the Service system product and service cost to be estimated, which is considered hardest to estimate?
– Are there any disadvantages to implementing Service system? There might be some that are less obvious?
– What are all of our Service system domains and what do they do?
Work systems Critical Criteria:
Detail Work systems leadership and optimize Work systems leadership as a key to advancement.
– Does Service system include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?
– Why is it important to have senior management support for a Service system project?
World economy Critical Criteria:
Learn from World economy risks and gather practices for scaling World economy.
– Where do ideas that reach policy makers and planners as proposals for Service system strengthening and reform actually originate?
– How can we improve Service system?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Service system Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Service system External links:
[USC10] 50 USC 3809: Selective Service System
USMAP Self-Service System
[PDF]Title 5 – SEWER SERVICE SYSTEM
Anthropological theories of value External links:
Anthropological theories of value – revolvy.com
https://www.revolvy.com/topic/Anthropological theories of value
Value: Anthropological Theories of Value – IDEAS/RePEc
Business process External links:
What is business process? – Definition from WhatIs.com
20 Best Title:(business Process Manager) jobs (Hiring …
Business Process Manager Job Description and Salary
Complex system External links:
Information Modeling and Control of Complex Systems …
MIT’s Architecture of Complex Systems Online Course …
Customer Service System External links:
Acer Customer Service System
CSS – Customer Service System
Emerald Data Networks – Customer Service System
Customer service External links:
ODJFS | Child Support Customer Service Portal
Customer Service – Wells Fargo
Ecosystem services External links:
Ecosystem Services from National Grasslands – fs.fed.us
Ecosystem Services – Natural Resource Consulting
ACES 2018 – A Community on Ecosystem Services
Enterprise architecture External links:
Enterprise Architecture | North Dakota ITD
Enterprise Architecture Center of Excellence
Managed services External links:
Managed Services Jobs, Employment | Indeed.com
Managed Services – AIS
IT Managed Services Jobs, Employment | Indeed.com
Network effect External links:
The Network Effect – Morningstar, Inc.
All about Network Effects – Andreessen Horowitz
Ch. 7: Network Effects Flashcards | Quizlet
Product service system External links:
Designing Product Service System – Service Blueprint
Self service External links:
Claimant Self Service Logon – in – DWD: Home
Express Employment Professionals – Workforce Self Service
Credit Card Account Access: Log In – Self Service
Service economy External links:
Service Economy – EBSCO Information Services
The Rise of the Service Economy – NBER
Shane Green – Catalyst for the Modern Service Economy
Service management External links:
Decisiv Service Management Platform
[PDF]IT service management career path – BCS Certifications
Service network External links:
Securities Service Network – Logon
CARFAX® Service Network
Securities Service Network-Sign In
Service provider External links:
Sonic – Internet & Phone Service Provider
My Provider Link – Your Service Provider’s Billing Partner
Service science, management and engineering External links:
Service science, management and engineering
Services marketing External links:
Services marketing (Book, 2007) [WorldCat.org]
Services marketing (Book, 2015) [WorldCat.org]
Strategic service management External links:
Skill Pages – Strategic service management | Dice.com
What is strategic service management? Webopedia …
A framework for strategic service management – …
Support automation External links:
Ada — Support automation made simple
System of systems External links:
[PDF]System of Systems Engineering Collaborators …
Theory of value External links:
Artwork and the Subjective Theory of Value | Mises Institute
Labor Theory of Value answer – Communist Party USA
Labour theory of value | economics | Britannica.com
Value chain External links:
[PDF]The Value Chain From Competitive Advantage , by …
Data Value Chain | Onvia
U.S. Global Value Chain Coalition
Value network External links:
Home | Puget Sound High Value Network
[PDF]UMP Plus Puget Sound High Value Network (PSHVN)
Home Page – Clinical Value Network
Value proposition External links:
Title Insurance Value Proposition – recsfl.com
How To Create A Useful Value Proposition w/ Examples
Value Proposition – Insurance Associates
Web service External links:
Free BIN/IIN Lookup Web Service – binlist.net
MSU Police Web Service
WebRouter Web Service – IBM
Work system External links:
“Work System Perspective on Service, Service Systems, …
[PDF]Work System Analysis: The Key to Understanding …
Work systems theory – IS Theory
Work systems External links:
ErgoMed Work Systems – ergomed
http://A work system is a system in which human participants and/or machines perform work (processes and activities) using information, technology, and other resources to produce products/services for internal or external customers.
Work systems theory – IS Theory
World economy External links:
A political shadow looms over the world economy