What is involved in Change management (ITSM)
Find out what the related areas are that Change management (ITSM) connects with, associates with, correlates with or affects, and which require thought, deliberation, analysis, review and discussion. This unique checklist stands out in a sense that it is not per-se designed to give answers, but to engage the reader and lay out a Change management (ITSM) thinking-frame.
How far is your company on its Change management (ITSM) journey?
Take this short survey to gauge your organization’s progress toward Change management (ITSM) leadership. Learn your strongest and weakest areas, and what you can do now to create a strategy that delivers results.
To address the criteria in this checklist for your organization, extensive selected resources are provided for sources of further research and information.
Start the Checklist
Below you will find a quick checklist designed to help you think about which Change management (ITSM) related domains to cover and 153 essential critical questions to check off in that domain.
The following domains are covered:
Change management (ITSM), Change management, Agenor Technology, Change Advisory Board, Change request, Configuration item, IBM Tivoli Configuration and Change Management Database, ISO 20000, IT infrastructure, IT portfolio management, IT service management, Incident Management, Microsoft Operations Framework, Network configuration and change management, Project management, Release management, Software engineering, User acceptance testing:
Change management (ITSM) Critical Criteria:
Survey Change management (ITSM) failures and finalize the present value of growth of Change management (ITSM).
– What other jobs or tasks affect the performance of the steps in the Change management (ITSM) process?
– Have you identified your Change management (ITSM) key performance indicators?
– Do we all define Change management (ITSM) in the same way?
Change management Critical Criteria:
Accelerate Change management governance and ask questions.
– The objective of Change Management is to ensure that standard methods and procedures are used, such that changes can be dealt with quickly, with the lowest possible impact on service quality. all changes should be traceable, in other words, one can answer the question, what changed? Do we do this?
– Has the team ensured that key cultural barriers (e.g., training and skills required for new jobs, entrenched culture, incompatible support structures, fear of downsizing) are addressed in its Change Management strategy?
– In terms of change focus, leaders will examine the success of past strategic initiatives and the concrete Change Management that accompanied them. is the overall strategy sound?
– What steps have executives included in the Change Management plan to identify and address customers and stakeholders concerns about the specific process to be reengineered?
– How should projects be phased to allow adequate time for Change Management and organizational acceptance of the selected technologies?
– Do several people in different organizational units assist with the Change management (ITSM) process?
– To what extent does management recognize Change management (ITSM) as a tool to increase the results?
– Does your organization have a preferred organizational change management methodology?
– Does the service providers Change Management process match the customers needs?
– Do changes in business processes fall under the scope of change management?
– How effective is your organization with organizational change management?
– In what scenarios should change management systems be introduced?
– Are Organizational Change managements best practices (eg Kotter) applied?
– What change management practices does your organization employ?
– What are the primary barriers to effective Change Management?
– When is Change Management used on a project at which level?
– Why do we need Change Management?
– What is Change Management?
Agenor Technology Critical Criteria:
Have a round table over Agenor Technology issues and report on setting up Agenor Technology without losing ground.
– How do you incorporate cycle time, productivity, cost control, and other efficiency and effectiveness factors into these Change management (ITSM) processes?
– Who will be responsible for making the decisions to include or exclude requested changes once Change management (ITSM) is underway?
– What are our needs in relation to Change management (ITSM) skills, labor, equipment, and markets?
Change Advisory Board Critical Criteria:
Grade Change Advisory Board tactics and separate what are the business goals Change Advisory Board is aiming to achieve.
– What other organizational variables, such as reward systems or communication systems, affect the performance of this Change management (ITSM) process?
– Who will be responsible for documenting the Change management (ITSM) requirements in detail?
– What is the purpose of Change management (ITSM) in relation to the mission?
Change request Critical Criteria:
Guide Change request projects and describe which business rules are needed as Change request interface.
– Think about the people you identified for your Change management (ITSM) project and the project responsibilities you would assign to them. what kind of training do you think they would need to perform these responsibilities effectively?
– How do your measurements capture actionable Change management (ITSM) information for use in exceeding your customers expectations and securing your customers engagement?
– Does the suggested change request have a significant negative impact on completed project work without a commensurate benefit to the product or project?
– Does the suggested change request support a mandate that was not in place when the projects original scope was complete?
– Will the product of the project fail to satisfy customer requirements if the change request is not executed?
– Will the product of the project fail to satisfy customer requirements if a change request is not executed?
– Can agile methods be used effectively for evolving a system in response to customer change requests?
– Does the suggested change request represent a desired enhancement to the products functionality?
– Does a suggested change request represent a desired enhancement to the products functionality?
– Does the suggested change request seem to represent a necessary enhancement to the product?
– Do you monitor the effectiveness of your Change management (ITSM) activities?
– Is the requested change request a result of changes in other project(s)?
– Will the project fail if the change request is not executed?
– Is impact analysis performed for all change requests?
Configuration item Critical Criteria:
Survey Configuration item quality and sort Configuration item activities.
– A Configuration Management database (cmdb) can contain different configuration items (cis). Which items would not normally be regarded as a ci?
– During release, do the configuration items used match with the latest version indicated in baseline record?
– Risk factors: what are the characteristics of Change management (ITSM) that make it risky?
– Are all requested changes to the configuration items assessed, processed and tracked?
– What are the business goals Change management (ITSM) is aiming to achieve?
– What: selection of configuration items (what should be managed?
– Are the relationships between configuration items established?
– Which of the entities should be configuration items?
– What are configuration items, baselines, etc. ?
– How will configuration items be identified?
– How will configuration items be controlled?
IBM Tivoli Configuration and Change Management Database Critical Criteria:
Collaborate on IBM Tivoli Configuration and Change Management Database tasks and oversee implementation of IBM Tivoli Configuration and Change Management Database.
– Is Change management (ITSM) Realistic, or are you setting yourself up for failure?
– What are specific Change management (ITSM) Rules to follow?
ISO 20000 Critical Criteria:
Experiment with ISO 20000 goals and triple focus on important concepts of ISO 20000 relationship management.
– What management system can we use to leverage the Change management (ITSM) experience, ideas, and concerns of the people closest to the work to be done?
– Is Change management (ITSM) dependent on the successful delivery of a current project?
– What is the scope of potential ISO 20000 certification?
– Is Change management (ITSM) Required?
IT infrastructure Critical Criteria:
Define IT infrastructure decisions and improve IT infrastructure service perception.
– what is the best design framework for Change management (ITSM) organization now that, in a post industrial-age if the top-down, command and control model is no longer relevant?
– Can we achieve even more efficient utilization of software and hardware within mission systems and IT infrastructure investments?
– What role does communication play in the success or failure of a Change management (ITSM) project?
– What IT infrastructure do we have and what do we need to support the future organization needs?
– In which area(s) do data integration and BI, as part of Fusion Middleware, help our IT infrastructure?
– How to get alignment between business strategy and IT infrastructure?
IT portfolio management Critical Criteria:
Talk about IT portfolio management engagements and budget for IT portfolio management challenges.
– Why is Change management (ITSM) important for you now?
– How can skill-level changes improve Change management (ITSM)?
– How much does Change management (ITSM) help?
IT service management Critical Criteria:
Mine IT service management outcomes and know what your objective is.
– If we could not clearly quantify where the benefits were, we would then start getting lots of questions: why are you doing it because we could be spending the money elsewhere?
– In your organization, which group oversees or coordinates your it service management capabilities?
– In your organization, which group oversees/coordinates your it Service Management capabilities?
– Does current usage support ongoing contract negotiations for maintenance and upgrade renewals?
– How is release management for new application services integrated with your itsm capabilities?
– What are our key differences between ITAM IT asset management and ITSM IT service management?
– Does the cloud service provider require third-party providers in order to deliver services?
– What element of the it Service Management lifecycle are you currently focused on?
– If your itsm team is slated for growth, what are the relevant reasons?
– Is there a defined enterprise IT tool strategy and architecture model?
– What services are published in your organizations service catalog?
– Are you thinking about implementing itil standardsbased tools?
– How many employees are in your company worldwide?
– Do you have a growing list of overdue incidents?
– How will changes affect the customers services?
– How many purchased licenses are in actual use?
– Is the Quality of Service met?
– Is ITIL becoming irrelevant?
– Required Metrics Defined?
Incident Management Critical Criteria:
Probe Incident Management planning and prioritize challenges of Incident Management.
– Which processes other than incident management are involved in achieving a structural solution ?
– What are the Essentials of Internal Change management (ITSM) Management?
– In which cases can CMDB be usefull in incident management?
– What is a primary goal of incident management?
Microsoft Operations Framework Critical Criteria:
Have a session on Microsoft Operations Framework failures and mentor Microsoft Operations Framework customer orientation.
– How do we Identify specific Change management (ITSM) investment and emerging trends?
– What are all of our Change management (ITSM) domains and what do they do?
– Is there any existing Change management (ITSM) governance structure?
Network configuration and change management Critical Criteria:
Powwow over Network configuration and change management planning and reinforce and communicate particularly sensitive Network configuration and change management decisions.
– In the case of a Change management (ITSM) project, the criteria for the audit derive from implementation objectives. an audit of a Change management (ITSM) project involves assessing whether the recommendations outlined for implementation have been met. in other words, can we track that any Change management (ITSM) project is implemented as planned, and is it working?
– What is Effective Change management (ITSM)?
Project management Critical Criteria:
Guide Project management tactics and report on developing an effective Project management strategy.
– There is lots of discussion about the role of a project manager; whether a project manager is needed in the agile world or not. How much and which way a traditional project manager has to change his/her management style or way of working in order to be an agile project manager?
– How can a company arrange a new project if the management does not know when they will finish the current projects and when the employees will be free to take on a new project?
– Are there contextual conditions, such as the size of the project or nature of the task, that signal a better fit for agile versus traditional project management approaches?
– Just what is a project management office, and how can it help you address the unique project management challenges in your organization?
– Originally, agile project management required collocated teams. How could a new product or service be developed in the 21st century without them?
– What additional schedule (and cost) would be required if they continued at historical or any other lower burn rates?
– How can an agile project manager balance team level autonomy and individual level autonomy in agile software teams?
– Will the metrics and measurement techniques to determine project success (or failure) need to change?
– To what extent are agile and traditional project management techniques mutually exclusive?
– What scenarios in terms of projected cost, schedule, and scope could/should we plan for?
– How could a new product or service be developed in this century without Agile Project Management?
– What happens to the function of the business analysis in user story development?
– What are internal and external Change management (ITSM) relations?
– How will stakeholders and customers react to the change?
– What work wouldnt get done if no more funds were added?
– What is an economic aspect of Project Management?
– What is the meaning of success in this context?
– How do we minimize impact and cost?
– So then, what is a virtual team?
– What is agile anyways?
Release management Critical Criteria:
Collaborate on Release management risks and handle a jump-start course to Release management.
– What happens after development: how should developers release component-based software and how can users subsequently obtain such software especially if the software under consideration consists of many components that are released by many organizations at many different geographical locations?
– Information/context awareness: how can a developer/participant restore awareness in project activity after having been offline for a few hours, days, or weeks?
– What are your key performance measures or indicators and in-process measures for the control and improvement of your Change management (ITSM) processes?
– What is, really, the difference between development and innovation, i.e. how big or radical do changes have to be to warrant the label innovation ?
– The offeror will describe its service levels for fixes, help desk, etc. will it reduce its fees if the service levels are not met?
– How do these developers concur over long distances in environments where people rarely if ever meet face to face in a virtual organization?
– Will Change management (ITSM) have an impact on current business continuity, disaster recovery processes and/or infrastructure?
– In some projects up to 85% of the changes are performed by a small core of developers, what space for innovation is left?
– Is open source software development faster, better, and cheaper than software engineering?
– What will happen to the software configuration of a customer, when she updates a certain component?
– Does it Improve the production readiness and quality of your application code?
– Are there any guarantees that the project will ever be completed?
– Is open source software development essentially an agile method?
– Do you have existing automation or deployment tools?
– When should technology be recycled & re-used ?
– Why has no os tool emerged to meet this need?
– How do we know that all tasks are complete?
– what is NEXT FOR RELEASE MANAGEMENT AND DEVOPS?
– How are changes managed?
– All tasks complete?
Software engineering Critical Criteria:
Focus on Software engineering tactics and describe the risks of Software engineering sustainability.
– DevOps isnt really a product. Its not something you can buy. DevOps is fundamentally about culture and about the quality of your application. And by quality I mean the specific software engineering term of quality, of different quality attributes. What matters to you?
– What are the disruptive Change management (ITSM) technologies that enable our organization to radically change our business processes?
– How can we incorporate support to ensure safe and effective use of Change management (ITSM) into the services that we provide?
– Can we answer questions like: Was the software process followed and software engineering standards been properly applied?
– Better, and cheaper than software engineering?
User acceptance testing Critical Criteria:
Scrutinze User acceptance testing planning and pioneer acquisition of User acceptance testing systems.
– What tools do you use once you have decided on a Change management (ITSM) strategy and more importantly how do you choose?
– Who will provide the final approval of Change management (ITSM) deliverables?
– Are assumptions made in Change management (ITSM) stated explicitly?
This quick readiness checklist is a selected resource to help you move forward. Learn more about how to achieve comprehensive insights with the Change management (ITSM) Self Assessment:
Author: Gerard Blokdijk
CEO at The Art of Service | http://theartofservice.com
Gerard is the CEO at The Art of Service. He has been providing information technology insights, talks, tools and products to organizations in a wide range of industries for over 25 years. Gerard is a widely recognized and respected information expert. Gerard founded The Art of Service consulting business in 2000. Gerard has authored numerous published books to date.
To address the criteria in this checklist, these selected resources are provided for sources of further research and information:
Change management External links:
Four Steps to Effective Change Management for HR | TLNT
Change management experts -Change Management Leaders
Strategy Execution and Change Management Consultants – …
Agenor Technology External links:
Agenor Technology: delivering change, managing risk
Agenor Technology (@AgenorTech) | Twitter
Andy Smith | Agenor Technology Limited | ZoomInfo.com
Change Advisory Board External links:
Change Advisory Board | UITS Change Advisory Board
Change request External links:
[PDF]TITLE CHANGE REQUEST HECKLIST AND …
Mortgagee Change Request Form
Configuration item External links:
[PDF]configuration item attributes – ITILNews
What is CONFIGURATION ITEM? definition of …
Glossary – Configuration Item
ISO 20000 External links:
ISO 20000 – International IT Service Management Standard
What is ISO 20000? – Definition from WhatIs.com
IT infrastructure External links:
What is IT Infrastructure? – Definition from Techopedia
IT service management External links:
ITSM | IT Service Management | ServiceNow
IT Service Management | Availability Management | Optanix
Masters in IT Service Management | JJR Solutions, LLC
Incident Management External links:
An overview of Incident Management Teams
Home | Arizona Traffic Incident Management
New York State Incident Management and Reporting System
Microsoft Operations Framework External links:
Microsoft Operations Framework (MOF) – Module 2 – YouTube
Microsoft Operations Framework 4.0
Microsoft Operations Framework
Project management External links:
Project Management Institute – Official Site
CCRS | Project Management Institute
Software engineering External links:
Software Engineering Institute
User acceptance testing External links:
What is User Acceptance Testing (UAT)? – Meet Guru99
What is User Acceptance Testing (UAT)? – Definition …
Moodle User Acceptance Testing