theartofservice.info

September 30, 2006

GWI Software Adds Resources for Growth, Support and ITIL … …

Filed under: Uncategorized — The Art of Service @ 10:35 pm

GWI Software Adds Resources for Growth, Support and ITIL … Yahoo! News (press release) - Sep 27, 2006… GWI Software (www.gwi.com) is a leader in providing powerful, yet flexible support solutions for IT help desk/customer service centers. … The Geek Workout The Toque (satire

  author: helpdesk


Originally
from IceRocket blog search: itil

by helpdesk


reBlogged

on Sep 30, 2006, 7:37AM

Originally by helpdesk from IceRocket blog search: itil on September 30, 2006, 3:37am

Free ITIL Software - MySQL Gets Open Source Backup Support - IDM.net.au

Filed under: Uncategorized — The Art of Service @ 10:35 pm

Free ITIL tools - - MySQL Gets Open Source Backup Support - IDM.net.au MySQL Gets Open Source Backup SupportIDM.net.au, Australia - Sep 26, 2006… and recovery tools in an integrated, easy-to-use open source package. … scheduler, the ability to set backup retention policies

  author: Moderator


Originally
from IceRocket blog search: itil

by Moderator


reBlogged

on Sep 30, 2006, 7:27AM

Originally by Moderator from IceRocket blog search: itil on September 30, 2006, 3:27am

Are “best practices” really any good?

Filed under: Uncategorized — The Art of Service @ 10:35 pm

“. The first, patterns, is fairly technical in its offering and close to the code while the second, ITIL is more management related. Patterns have refactoring. Some tools are even claimed to automatically refactor for you at the press of a button. ITIL is described as a collection of best

  author: Anders Aspnäs


Originally
from IceRocket blog search: itil

by Anders Aspnäs


reBlogged

on Sep 29, 2006, 7:35PM

Originally by Anders Aspnäs from IceRocket blog search: itil on September 29, 2006, 3:35pm

(IT) Senior Desktop Architect

Filed under: Uncategorized — The Art of Service @ 10:35 pm

tools & industry standard packaging applications. The ideal applicant will be accredited to MCSE/MCSA level & hold an ITIL Foundation. Previous exp in design & implementation, project & change management, as well as working within a multi-tiered/ITIL support environment highly

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:42PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:42pm

(IT) Project Manager

Filed under: Uncategorized — The Art of Service @ 10:35 pm

understanding of variety of systems including commercially available products, including Client Server based technologies QUALIFIED PRINCE 2/MSP/ITIL

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:33PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:33pm

brain gamma wave Your source for brain gamma wave brain

Filed under: Uncategorized — The Art of Service @ 8:35 pm

dump Brain Index Your source for itil brain dump Your source for itil brain dump brain generator wave Your source for brain generator wave


Originally
from IceRocket blog search: itil



reBlogged

on Sep 30, 2006, 3:33PM

Originally from IceRocket blog search: itil on September 30, 2006, 11:33am

Leadership and ITSM

Filed under: Uncategorized — The Art of Service @ 8:35 pm

What is the place of Leadership in ITSM? What role does a leader play in the various process frameworks of ITSM? These questions and more are answered in today’s post. ITIL Leaders are directly integrated into the ITIL framework via the LD component. Similar to COBIT, ITIL

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 1:45PM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 9:45am

Ict performance management framwork

Filed under: Uncategorized — The Art of Service @ 8:35 pm

Security, ICT Infrastructure Management. sentence of this article begins,”The Itil is a framwork. en.wikipedia.org Senior Students Dons


Originally
from IceRocket blog search: itil



reBlogged

on Sep 30, 2006, 11:22AM

Originally from IceRocket blog search: itil on September 30, 2006, 7:22am

What is ITIL, anyway? …

Filed under: Uncategorized — The Art of Service @ 8:35 pm




What is ITIL, anyway? Well, you’ll find a ton of definitions online so I won’t confuse you further by coming up with another. Here’s one taken from BCG — the folks who “invented” ITIL: The Information Technology Infrastructure Library is a collection of books thatdescribes

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 11:09AM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 7:09am

Free ITIL Software - MySQL Gets Open Source Backup Support - IDM.net.au

Filed under: Uncategorized — The Art of Service @ 8:35 pm

Free ITIL tools - - MySQL Gets Open Source Backup Support - IDM.net.au MySQL Gets Open Source Backup SupportIDM.net.au, Australia - Sep 26, 2006… and recovery tools in an integrated, easy-to-use open source package. … scheduler, the ability to set backup retention policies

  author: Moderator


Originally
from IceRocket blog search: itil

by Moderator


reBlogged

on Sep 30, 2006, 7:27AM

Originally by Moderator from IceRocket blog search: itil on September 30, 2006, 3:27am

Are “best practices” really any good?

Filed under: Uncategorized — The Art of Service @ 8:35 pm

“. The first, patterns, is fairly technical in its offering and close to the code while the second, ITIL is more management related. Patterns have refactoring. Some tools are even claimed to automatically refactor for you at the press of a button. ITIL is described as a collection of best

  author: Anders Aspnäs


Originally
from IceRocket blog search: itil

by Anders Aspnäs


reBlogged

on Sep 29, 2006, 7:35PM

Originally by Anders Aspnäs from IceRocket blog search: itil on September 29, 2006, 3:35pm

(IT) Senior Desktop Architect

Filed under: Uncategorized — The Art of Service @ 8:35 pm

tools & industry standard packaging applications. The ideal applicant will be accredited to MCSE/MCSA level & hold an ITIL Foundation. Previous exp in design & implementation, project & change management, as well as working within a multi-tiered/ITIL support environment highly

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:42PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:42pm

(IT) Project Manager

Filed under: Uncategorized — The Art of Service @ 8:35 pm

understanding of variety of systems including commercially available products, including Client Server based technologies QUALIFIED PRINCE 2/MSP/ITIL

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:33PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:33pm

(IT) Change Co-Ordinator

Filed under: Uncategorized — The Art of Service @ 8:35 pm

knowledge and understanding of: ITIL Service Management best practices. Ideally being ITIL certified. You will need excellent verbal

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 5:53PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:53pm

[Untitled]

Filed under: Uncategorized — The Art of Service @ 7:38 pm

IT - Valassis Communications - Livonia, MI resolution of difficult computer performance related… IT Infrastructure Library (ITIL) experience 3) Configuration Management Database (CMDB) experience 4) IT… (From Valassis Communications)…


Originally
from Blogdigger search for itil

by Patricia


reBlogged

on Sep 30, 2006, 4:44PM

Originally by Patricia from Blogdigger search for itil on September 30, 2006, 12:44pm

Project Manager ( San Francisco, CA US )

Filed under: Uncategorized — The Art of Service @ 6:35 pm

IVR/ECD 2.0 project Deliverables: Assume and take ownership to monitor and manage IVR/ECD 2.0 efforts thru deployment for the remainder 2006. Skills: Project Management Experience, ITIL and CMM process knowledge.MS Project, MSOffice 2003 Experience Required: 5 to 10 years min PM skills, Telephony …


Originally
from itil - fresh news by plazoo.com



reBlogged

on Sep 30, 2006, 5:00AM

Originally from itil - fresh news by plazoo.com on September 30, 2006, 1:00am

itSMF USA 2006 Exhibitor Profiles

Filed under: Uncategorized — The Art of Service @ 6:34 pm




itSMF USA 2006 Exhibitor Profiles Business Wire (press release), CA - Sep 18, 2006… service management, including Help Desk, Knowledge Management … for Online Forms, Surveys, Call Scripting, and … procurement, deployment, tracking, maintenance and …

  author: helpdeskcalltrackingsoftware


Originally
from IceRocket blog search: itsmf

by helpdeskcalltrackingsoftware


reBlogged

on Sep 30, 2006, 6:56PM

Originally by helpdeskcalltrackingsoftware from IceRocket blog search: itsmf on September 30, 2006, 2:56pm

Quality service

Filed under: Uncategorized — The Art of Service @ 6:34 pm

Homes, we select carefully properties, which are hand-picked. romanhomes.com PMG Introduces New Service Catalog Workflow Features at itSMF USA


Originally
from IceRocket blog search: itsmf



reBlogged

on Sep 28, 2006, 3:47PM

Originally from IceRocket blog search: itsmf on September 28, 2006, 11:47am

Ovum foresees ‘depressing effect’ for IT contractors

Filed under: Uncategorized — The Art of Service @ 6:34 pm

Ovum foresees ‘depressing effect’ for IT contractors Contractor UK, UK - Sep 6, 2006… be the lower level technical roles, like programming, call centre/help desk and corporate … as rather than up-skilling, fast-tracking or investing … itSMF USA 2006 Exhibitor Profiles Business

  author: helpdeskcalltrackingsoftware


Originally
from IceRocket blog search: itsmf

by helpdeskcalltrackingsoftware


reBlogged

on Sep 27, 2006, 12:10PM

Originally by helpdeskcalltrackingsoftware from IceRocket blog search: itsmf on September 27, 2006, 8:10am

ITIL関連国内ニュース/2006-09-26

Filed under: Uncategorized — The Art of Service @ 6:34 pm

イベントページにて「itSMF Japan 第九回セミナ」お申込みを開始いたしました | itSMF Japanオフィシャルサイト 2006年10月18日(水)14:00~17:00に東京九段下で行われるitSMF Japan第九回セミナは、ITIL初級者向けのプログラムとして「サービスサポート」と「アプリケーション管理」の教育研修が用意されています。定員400名で、itSMF会員は無料、一般参加は税込5,000円です。…

1 link from 1 blog
  author: Hiroshi Tomioka


Originally
from IceRocket blog search: itsmf

by Hiroshi Tomioka


reBlogged

on Sep 26, 2006, 3:47PM

Originally by Hiroshi Tomioka from IceRocket blog search: itsmf on September 26, 2006, 11:47am

ITIL関連国内ニュース/2006-09-26

Filed under: Uncategorized — The Art of Service @ 6:34 pm




イベントページにて「itSMF Japan 第九回セミナ」お申込みを開始いたしました | itSMF Japanオフィシャルサイト 2006年10月18日(水)14:00~17:00に東京九段下で行われるitSMF Japan第九回セミナは、ITIL初級者向けのプログラムとして「サービスサポート」と「アプリケーション管理」の教育研修が用意されています。定員400名で、itSMF会員は無料、一般参加は税込5,000円です。


Originally
from IceRocket blog search: itsmf



reBlogged

on Sep 26, 2006, 4:00AM

Originally from IceRocket blog search: itsmf on September 26, 2006, 12:00am

Customer Feedback: Early and Often

Filed under: Uncategorized — The Art of Service @ 6:34 pm

worldwide. While we’re fortunate to have amazing guidance in the service desk space from sources like MOF, ITIL, itSMF, HDI, and others, nothing

3 links from 3 blogs
  author: adamjh


Originally
from IceRocket blog search: itsmf

by adamjh


reBlogged

on Sep 25, 2006, 5:45AM

Originally by adamjh from IceRocket blog search: itsmf on September 25, 2006, 1:45am

ITIL関連国内ニュース/2006-09-19

Filed under: Uncategorized — The Art of Service @ 6:34 pm

itSMF書籍「ITサービスマネジメント ITIL®ファンデーション」発売開始いたしました。 | itSMF Japanオフィシャルサイト ITIL書籍の概要をFoundation資格試験で求められている分野に絞った書籍です。付録として模擬試験もありますので、これからFoundation試験を受けられる方にはお勧めだそうです。価格は税込5,500円です。 新TSO書籍「ICTインフラストラクチャ管理」発売開始いたしました。ITIL®シリーズ7冊目の日本語書籍です! | itSMF Japanオフィシャルサイト ICTインフラストラクチャ管理の実務に役立つ一冊です

1 link from 1 blog
  author: Hiroshi Tomioka


Originally
from IceRocket blog search: itsmf

by Hiroshi Tomioka


reBlogged

on Sep 24, 2006, 12:00PM

Originally by Hiroshi Tomioka from IceRocket blog search: itsmf on September 24, 2006, 8:00am

itSMF USA 2006 Exhibitor Profiles

Filed under: Uncategorized — The Art of Service @ 6:34 pm

itSMF USA 2006 Exhibitor Profiles Business Wire (press release), CA - Sep 18, 2006… for complete service management, including Help Desk, Knowledge Management, Asset Management and Service Level Management. Company: Hornbill Systems Inc Booth … Forum on IT security for public

  author: knowledgemanagementsystem


Originally
from IceRocket blog search: itsmf

by knowledgemanagementsystem


reBlogged

on Sep 24, 2006, 12:33AM

Originally by knowledgemanagementsystem from IceRocket blog search: itsmf on September 23, 2006, 8:33pm

Conférence itSMF (Luxembourg)

Filed under: Uncategorized — The Art of Service @ 6:34 pm

http://www.itsmf.lu/ L’évènement c’est déroulé le 21 Septembre dernier à Cappelen (Luxembourg), et bien que ne l’ayant pas mentionné avant, je tiens à revenir sur cette courte conférence trés intéressante. Un défaut de communication dans les médias Luxembourgeois a rendu cette conférence annuelle qu

  author: Petrus


Originally
from IceRocket blog search: itsmf

by Petrus


reBlogged

on Sep 23, 2006, 10:06PM

Originally by Petrus from IceRocket blog search: itsmf on September 23, 2006, 6:06pm

Conférence itSMF (Luxembourg)

Filed under: Uncategorized — The Art of Service @ 6:34 pm

http://www.itsmf.lu/ L’évènement c’est déroulé le 21 Septembre dernier à Cappelen (Luxembourg), et bien que ne l’ayant pas mentionné avant, je tiens à revenir sur cette courte conférence trés intéressante. Un défaut de communication dans les médias Luxembourgeois a rendu cette conférence annuelle qu

  author: Petrus


Originally
from IceRocket blog search: itsmf

by Petrus


reBlogged

on Sep 23, 2006, 10:06PM

Originally by Petrus from IceRocket blog search: itsmf on September 23, 2006, 6:06pm

ITIL - Information Technology Infrastructure Library

Filed under: Uncategorized — The Art of Service @ 6:34 pm




tecnologías de información, denominada ITIL: Information Technology Infrastructure Library. Este conjunto de buenas prácticas propone una terminología estándar e independiente para la industria. Durante los días que compartimos con Brian (co-autor de los libros ITIL), profundizamos

  author: Gonzalo Díaz de Valdés


Originally
from IceRocket blog search: itil

by Gonzalo Díaz de Valdés


reBlogged

on Sep 30, 2006, 10:43PM

Originally by Gonzalo Díaz de Valdés from IceRocket blog search: itil on September 30, 2006, 6:43pm

Leadership and ITSM

Filed under: Uncategorized — The Art of Service @ 6:34 pm

What is the place of Leadership in ITSM? What role does a leader play in the various process frameworks of ITSM? These questions and more are answered in today’s post. ITIL Leaders are directly integrated into the ITIL framework via the LD component. Similar to COBIT, ITIL

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 1:45PM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 9:45am

Ict performance management framwork

Filed under: Uncategorized — The Art of Service @ 6:34 pm

Security, ICT Infrastructure Management. sentence of this article begins,”The Itil is a framwork. en.wikipedia.org Senior Students Dons


Originally
from IceRocket blog search: itil



reBlogged

on Sep 30, 2006, 11:22AM

Originally from IceRocket blog search: itil on September 30, 2006, 7:22am

What is ITIL, anyway? …

Filed under: Uncategorized — The Art of Service @ 6:34 pm

What is ITIL, anyway? Well, you’ll find a ton of definitions online so I won’t confuse you further by coming up with another. Here’s one taken from BCG — the folks who “invented” ITIL: The Information Technology Infrastructure Library is a collection of books thatdescribes

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 11:09AM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 7:09am

CA’s New Configuration Management Database Speeds ITIL Implementations (FinanzNachrichten)

Filed under: Uncategorized — The Art of Service @ 3:35 pm

ISLANDIA, N.Y., Sept. 27 /PRNewswire-FirstCall/ — Extending its leadership in ITIL automation software, CA ( Nachrichten ) today announced general availability of CA CMDB (configuration management database).


Originally
from Yahoo! News Search Results for itil



reBlogged

on Sep 27, 2006, 1:12PM

Originally from Yahoo! News Search Results for itil on September 27, 2006, 9:12am

The Boris Files - Secrets of Successful CIOs: IT Service Delivery Models

Filed under: Uncategorized — The Art of Service @ 12:36 pm


Originally
from del.icio.us/tag/itsm

by bigcheapskate


reBlogged

on Sep 30, 2006, 3:45PM

Originally by bigcheapskate from del.icio.us/tag/itsm on September 30, 2006, 11:45am

IT Service Management ( ITSM) Definition

Filed under: Uncategorized — The Art of Service @ 12:36 pm

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of i


Originally
from del.icio.us/tag/itsm

by bigcheapskate


reBlogged

on Sep 30, 2006, 3:42PM

Originally by bigcheapskate from del.icio.us/tag/itsm on September 30, 2006, 11:42am

The Boris Files - Secrets of Successful CIOs: IT Service Delivery Models

Filed under: Uncategorized — The Art of Service @ 12:36 pm


Originally
from del.icio.us/tag/itil

by bigcheapskate


reBlogged

on Sep 30, 2006, 3:45PM

Originally by bigcheapskate from del.icio.us/tag/itil on September 30, 2006, 11:45am

IT Service Management ( ITSM) Definition

Filed under: Uncategorized — The Art of Service @ 12:36 pm

IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers. ITSM involves a paradigm shift from managing IT as stacks of i


Originally
from del.icio.us/tag/itil

by bigcheapskate


reBlogged

on Sep 30, 2006, 3:42PM

Originally by bigcheapskate from del.icio.us/tag/itil on September 30, 2006, 11:42am

ITSM and ITIL Terms and Acronyms

Filed under: Uncategorized — The Art of Service @ 11:38 am


Originally
from del.icio.us/tag/itsmf

by bigcheapskate


reBlogged

on Sep 30, 2006, 2:46PM

Originally by bigcheapskate from del.icio.us/tag/itsmf on September 30, 2006, 10:46am

ITSM and ITIL Terms and Acronyms

Filed under: Uncategorized — The Art of Service @ 11:35 am


Originally
from del.icio.us/tag/itsm

by bigcheapskate


reBlogged

on Sep 30, 2006, 2:46PM

Originally by bigcheapskate from del.icio.us/tag/itsm on September 30, 2006, 10:46am

Ict performance management framwork

Filed under: Uncategorized — The Art of Service @ 11:35 am

Security, ICT Infrastructure Management. sentence of this article begins,”The Itil is a framwork. en.wikipedia.org Senior Students Dons


Originally
from IceRocket blog search: itil



reBlogged

on Sep 30, 2006, 11:22AM

Originally from IceRocket blog search: itil on September 30, 2006, 7:22am

What is ITIL, anyway? …

Filed under: Uncategorized — The Art of Service @ 11:35 am

What is ITIL, anyway? Well, you’ll find a ton of definitions online so I won’t confuse you further by coming up with another. Here’s one taken from BCG — the folks who “invented” ITIL: The Information Technology Infrastructure Library is a collection of books thatdescribes

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 11:09AM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 7:09am

Free ITIL Software - MySQL Gets Open Source Backup Support - IDM.net.au

Filed under: Uncategorized — The Art of Service @ 11:35 am

Free ITIL tools - - MySQL Gets Open Source Backup Support - IDM.net.au MySQL Gets Open Source Backup SupportIDM.net.au, Australia - Sep 26, 2006… and recovery tools in an integrated, easy-to-use open source package. … scheduler, the ability to set backup retention policies

  author: Moderator


Originally
from IceRocket blog search: itil

by Moderator


reBlogged

on Sep 30, 2006, 7:27AM

Originally by Moderator from IceRocket blog search: itil on September 30, 2006, 3:27am

Are “best practices” really any good?

Filed under: Uncategorized — The Art of Service @ 11:35 am




“. The first, patterns, is fairly technical in its offering and close to the code while the second, ITIL is more management related. Patterns have refactoring. Some tools are even claimed to automatically refactor for you at the press of a button. ITIL is described as a collection of best

  author: Anders Aspnäs


Originally
from IceRocket blog search: itil

by Anders Aspnäs


reBlogged

on Sep 29, 2006, 7:35PM

Originally by Anders Aspnäs from IceRocket blog search: itil on September 29, 2006, 3:35pm

(IT) Senior Desktop Architect

Filed under: Uncategorized — The Art of Service @ 11:35 am

tools & industry standard packaging applications. The ideal applicant will be accredited to MCSE/MCSA level & hold an ITIL Foundation. Previous exp in design & implementation, project & change management, as well as working within a multi-tiered/ITIL support environment highly

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:42PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:42pm

(IT) Project Manager

Filed under: Uncategorized — The Art of Service @ 11:35 am

understanding of variety of systems including commercially available products, including Client Server based technologies QUALIFIED PRINCE 2/MSP/ITIL

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 6:33PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:33pm

(IT) Change Co-Ordinator

Filed under: Uncategorized — The Art of Service @ 11:35 am

knowledge and understanding of: ITIL Service Management best practices. Ideally being ITIL certified. You will need excellent verbal

319 links from 70 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 5:53PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:53pm

Telefonie Beheerder/Itil/Utrecht - regio Utrecht

Filed under: Uncategorized — The Art of Service @ 11:35 am

Functie Telefonie Beheerder Expertise Itil Werkzaamheden Omschrijving van de werkzaamheden: De medewerker zal voor een periode van 12 van: *Algemene kennis van automatisering *Algemene kennis van en operationele *ervaring op het gebied van telecom *Kennis van ITIL, bij


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 5:15PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:15pm

(IT) Senior Wintel Server Engineer - Windows 2000/2003

Filed under: Uncategorized — The Art of Service @ 11:35 am

to demonstrate a track record in the support and implementation of large scale (250+ seat) Microsoft infrastructures within an ITIL focused Server 2003 with a specialisation in Exchange, SMS, IIS or SQL Server. Additionally, ITIL foundation certification would be useful. Fantastic

323 links from 71 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 5:14PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:14pm

ITIL, BS15000 & ISO 20000 User Group

Filed under: Uncategorized — The Art of Service @ 11:35 am


Originally
from del.icio.us/tag/itil

by bigcheapskate


reBlogged

on Sep 30, 2006, 2:50PM

Originally by bigcheapskate from del.icio.us/tag/itil on September 30, 2006, 10:50am

Public Sector: ITSM Sales/Health - IBM - Los Angeles, CA USA

Filed under: Uncategorized — The Art of Service @ 10:37 am

Job Details LOOKING FOR CANDIDATES IN PHILADELPHIA OR SOUTHERN NJ. 50% TRAVEL REQUIRED. IBM Global Services, the largest Information Technology …


Originally
from IceRocket blog search: itsm



reBlogged

on Sep 29, 2006, 8:00AM

Originally from IceRocket blog search: itsm on September 29, 2006, 4:00am

Project Manager

Filed under: Uncategorized — The Art of Service @ 10:35 am

Reference: DF2961066. Category: Information Systems. Duration: 0-3 Month Contract. Rate: . City: San Francisco, State: California, Country: United States. Description: IVR/ECD 2.0 project Deliverables: Assume and take ownership to monitor and manage IVR/ECD 2.0 efforts thru deployment for the remainder …


Originally
from itil - fresh news by plazoo.com



reBlogged

on Sep 30, 2006, 1:48PM

Originally from itil - fresh news by plazoo.com on September 30, 2006, 9:48am

AFINA and Lucent Sign Value Added Distributor Agreement to Resell … - Yahoo! News (press release)

Filed under: Uncategorized — The Art of Service @ 9:38 am

AFINA and Lucent Sign Value Added Distributor Agreement to Resell
Yahoo! News (press release) - Sep 27, 2006
up to 3 million simultaneous VPN sessions, 1,100 virtual firewalls, and 20,000 VPN tunnels. around network security such as the ITU X.805 and ISO/IEC 18028-2


Originally
from iso 20000 - Google News



reBlogged

on Sep 27, 2006, 1:44PM

Originally from iso 20000 - Google News on September 27, 2006, 9:44am

Leadership and ITSM

Filed under: Uncategorized — The Art of Service @ 9:38 am




What is the place of Leadership in ITSM? What role does a leader play in the various process frameworks of ITSM? These questions and more are answered in today’s post. ITIL Leaders are directly integrated into the ITIL framework via the LD component. Similar to COBIT, ITIL

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 1:45PM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 9:45am

What is ITIL, anyway? …

Filed under: Uncategorized — The Art of Service @ 9:38 am

What is ITIL, anyway? Well, you’ll find a ton of definitions online so I won’t confuse you further by coming up with another. Here’s one taken from BCG — the folks who “invented” ITIL: The Information Technology Infrastructure Library is a collection of books thatdescribes

  author: Russ Hatfield


Originally
from IceRocket blog search: itil

by Russ Hatfield


reBlogged

on Sep 30, 2006, 11:09AM

Originally by Russ Hatfield from IceRocket blog search: itil on September 30, 2006, 7:09am

Free ITIL Software - MySQL Gets Open Source Backup Support - IDM.net.au

Filed under: Uncategorized — The Art of Service @ 9:38 am

Free ITIL tools - - MySQL Gets Open Source Backup Support - IDM.net.au MySQL Gets Open Source Backup SupportIDM.net.au, Australia - Sep 26, 2006… and recovery tools in an integrated, easy-to-use open source package. … scheduler, the ability to set backup retention policies

  author: Moderator


Originally
from IceRocket blog search: itil

by Moderator


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on Sep 30, 2006, 7:27AM

Originally by Moderator from IceRocket blog search: itil on September 30, 2006, 3:27am

Are “best practices” really any good?

Filed under: Uncategorized — The Art of Service @ 9:38 am

“. The first, patterns, is fairly technical in its offering and close to the code while the second, ITIL is more management related. Patterns have refactoring. Some tools are even claimed to automatically refactor for you at the press of a button. ITIL is described as a collection of best

  author: Anders Aspnäs


Originally
from IceRocket blog search: itil

by Anders Aspnäs


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on Sep 29, 2006, 7:35PM

Originally by Anders Aspnäs from IceRocket blog search: itil on September 29, 2006, 3:35pm

(IT) Senior Desktop Architect

Filed under: Uncategorized — The Art of Service @ 9:38 am




tools & industry standard packaging applications. The ideal applicant will be accredited to MCSE/MCSA level & hold an ITIL Foundation. Previous exp in design & implementation, project & change management, as well as working within a multi-tiered/ITIL support environment highly

319 links from 70 blogs


Originally
from IceRocket blog search: itil



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on Sep 29, 2006, 6:42PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:42pm

(IT) Project Manager

Filed under: Uncategorized — The Art of Service @ 9:38 am

understanding of variety of systems including commercially available products, including Client Server based technologies QUALIFIED PRINCE 2/MSP/ITIL

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from IceRocket blog search: itil



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on Sep 29, 2006, 6:33PM

Originally from IceRocket blog search: itil on September 29, 2006, 2:33pm

(IT) Change Co-Ordinator

Filed under: Uncategorized — The Art of Service @ 9:38 am

knowledge and understanding of: ITIL Service Management best practices. Ideally being ITIL certified. You will need excellent verbal

319 links from 70 blogs


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from IceRocket blog search: itil



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on Sep 29, 2006, 5:53PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:53pm

Telefonie Beheerder/Itil/Utrecht - regio Utrecht

Filed under: Uncategorized — The Art of Service @ 9:38 am

Functie Telefonie Beheerder Expertise Itil Werkzaamheden Omschrijving van de werkzaamheden: De medewerker zal voor een periode van 12 van: *Algemene kennis van automatisering *Algemene kennis van en operationele *ervaring op het gebied van telecom *Kennis van ITIL, bij


Originally
from IceRocket blog search: itil



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on Sep 29, 2006, 5:15PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:15pm

(IT) Senior Wintel Server Engineer - Windows 2000/2003

Filed under: Uncategorized — The Art of Service @ 9:38 am

to demonstrate a track record in the support and implementation of large scale (250+ seat) Microsoft infrastructures within an ITIL focused Server 2003 with a specialisation in Exchange, SMS, IIS or SQL Server. Additionally, ITIL foundation certification would be useful. Fantastic

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from IceRocket blog search: itil



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on Sep 29, 2006, 5:14PM

Originally from IceRocket blog search: itil on September 29, 2006, 1:14pm

(IT) IT Strategy Consultant X 4

Filed under: Uncategorized — The Art of Service @ 9:38 am

planning and deployment. Working knowledge of industry standard IT governance frameworks such as CoBIT, ITIL, PMP, Prince 2, BS7799 etc. Deep

319 links from 70 blogs


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from IceRocket blog search: itil



reBlogged

on Sep 29, 2006, 4:44PM

Originally from IceRocket blog search: itil on September 29, 2006, 12:44pm

Leadership and ITSM …

Filed under: Uncategorized — The Art of Service @ 9:37 am




What is the place of Leadership in ITSM? What role does a leader play in the various process frameworks of ITSM? These questions and more are answered in today’s post. ITIL Leaders are directly integrated into the ITIL framework via the LD component. Similar to COBIT, ITIL

  author: Russ Hatfield


Originally
from IceRocket blog search: itsm

by Russ Hatfield


reBlogged

on Sep 30, 2006, 1:45PM

Originally by Russ Hatfield from IceRocket blog search: itsm on September 30, 2006, 9:45am

StreamFoundry Signs Reseller Agreements With IBM Tivoli and Vaultus Mobile Technologies

Filed under: Uncategorized — The Art of Service @ 9:37 am

NEWTON, Mass., Sept. 29 /PRNewswire/ — StreamFoundry (SF), IBM Tivoli and Vaultus Mobile Technologies have gone to great lengths to build the world’s first IT Service Management (ITSM) solution for IBM System z(TM) customers.

24257 links from 8671 blogs


Originally
from IceRocket blog search: itsm



reBlogged

on Sep 29, 2006, 3:00PM

Originally from IceRocket blog search: itsm on September 29, 2006, 11:00am

Public Secor: ITSM Northern CA - IBM - Miami, FL USA

Filed under: Uncategorized — The Art of Service @ 9:37 am

Job Details PLEASE PROVIDE CURRENT SALARY/BONUS AND EXPECTATIONS WHEN APPLYING. The ITSM, as a relationship seller assigned to a cluster or IA, engages the …


Originally
from IceRocket blog search: itsm



reBlogged

on Sep 29, 2006, 8:00AM

Originally from IceRocket blog search: itsm on September 29, 2006, 4:00am

Mitsui Knowledge Selects MKS Integrity for Application Lifecycle Management ‘ALM’ and Strategic Partnership

Filed under: Uncategorized — The Art of Service @ 9:37 am




MKS Inc. (TSX: MKX) today announced that Mitsui Knowledge Industries Kabushiki Kaisha (Mitsui) has selected MKS Integrity for application lifecycle management (ALM) and IT Service Management (ITSM) process…

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Originally
from IceRocket blog search: itsm



reBlogged

on Sep 29, 2006, 1:00AM

Originally from IceRocket blog search: itsm on September 28, 2006, 9:00pm

(IT) Remedy Developer

Filed under: Uncategorized — The Art of Service @ 9:37 am

My client requires 2 Remedy Developers to enhance their IT department. The ideal candidate will have commercial experience of ITSM and Remedy 6.3. Helpdesk experience and change management exposure is also highly desirable. This is an excellent opportunity to work for a large

319 links from 70 blogs


Originally
from IceRocket blog search: itsm



reBlogged

on Sep 28, 2006, 3:09PM

Originally from IceRocket blog search: itsm on September 28, 2006, 11:09am

Plexent Is First US-Based ISO/IEC 20000 Consultant Firm to …

Filed under: Uncategorized — The Art of Service @ 9:37 am

Plexent Is First US-Based ISO/IEC 20000 Consultant Firm to … Yahoo! News (press release) - Sep 12, 2006… Consultant Process (ACP) evaluation. ISO/IEC 20000 is the world’s first international standard for ITSM. This standard provides … Six Million Casting Directors ISO Maria New

  author: iso


Originally
from IceRocket blog search: itsm

by iso


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on Sep 28, 2006, 2:52PM

Originally by iso from IceRocket blog search: itsm on September 28, 2006, 10:52am

Integrated ITSM Business Process Management Solution Streamlines …

Filed under: Uncategorized — The Art of Service @ 9:37 am

Integrated ITSM Business Process Management Solution Streamlines … Business Wire (press release), CA - Sep 12, 2006Covestic Inc., a leading business and IT Service Management (ITSM) consulting firm, and Lombardi(R), the leader in Business Process Management (BPM) software …

  author: businessprocess


Originally
from IceRocket blog search: itsm

by businessprocess


reBlogged

on Sep 28, 2006, 10:33AM

Originally by businessprocess from IceRocket blog search: itsm on September 28, 2006, 6:33am

Ashraf Motiwala - Identropy: ITIL and IDM Buzz (HP, BMC and Courion)

Filed under: Uncategorized — The Art of Service @ 9:37 am

//www.itil-itsm-world.com/”>here</a>.<br /><br />The last time I remember ITIL and IdM used together was by BMC’s VP


Originally
from IceRocket blog search: itsm



reBlogged

on Sep 28, 200