theartofservice.info

December 17, 2006

IDC: Top 10 Predictions for Worldwide System Infrastructure … - Tekrati Industry Analyst Reporter

Filed under: Uncategorized — The Art of Service @ 7:38 pm

IDC: Top 10 Predictions for Worldwide System Infrastructure
Tekrati Industry Analyst Reporter, CA - Dec 14, 2006
5. Virtualization and security will become stronger focal points for ITIL/ITSM vendors, who will do more to add support for virtualization and managing virtual


Originally
from itsm - Google News



reBlogged

on Dec 14, 2006, 11:34PM

Originally from itsm - Google News on December 14, 2006, 6:34pm

BPMspace Official Homepage

Filed under: Uncategorized — The Art of Service @ 9:37 am


Originally
from del.icio.us/tag/itil

by artvendelay


reBlogged

on Dec 17, 2006, 12:42PM

Originally by artvendelay from del.icio.us/tag/itil on December 17, 2006, 7:42am

Business Analyst CS

Filed under: Uncategorized — The Art of Service @ 8:38 am

Reference: J3G0HN73530CYX0Y4KM. Category: Information Systems. Duration: Parttime, Contract. Rate: . City: Edmonton, State: Alberta, Country: Canada. Description: Classification: ConsultingCompensation: $50 to $60 per hourOur Edmonton based client is looking for an ITIL Consultant to assist …


Originally
from itil - fresh news by plazoo.com



reBlogged

on Dec 17, 2006, 12:27PM

Originally from itil - fresh news by plazoo.com on December 17, 2006, 7:27am

netVigilance Honeyd for Windows - Windows Honeyd - WinHoneyd

Filed under: Uncategorized — The Art of Service @ 8:35 am

WinHoneyd is Open Source low-interaction honeypot, based on Honeyd version for the Unix/Linux platform that was developed by Niels Provos. WinHoneyd is able to simulate big network structures with different Operating Systems on a single host. Hosts runnin


Originally
from del.icio.us/tag/itsm

by esdaniel


reBlogged

on Dec 17, 2006, 12:30PM

Originally by esdaniel from del.icio.us/tag/itsm on December 17, 2006, 7:30am

HP wrestles IBM for top spot

Filed under: Uncategorized — The Art of Service @ 8:34 am

… With the Mercury business technology optimisation (BTO) tools now on board, HP Software is going big on BTO, and on ITIL for best practices, according to Hogan. He said HP has reorganised its software around three key IT “lifecycles” - change and …


Originally
from Search for "itil" - Topix.net



reBlogged

on Dec 31, 1969, 11:59PM

Originally from Search for "itil" - Topix.net on December 31, 1969, 6:59pm

HP wrestles IBM for top spot

Filed under: Uncategorized — The Art of Service @ 7:36 am

… With the Mercury business technology optimisation (BTO) tools now on board, HP Software is going big on BTO, and on ITIL for best practices, according to Hogan. He said HP has reorganised its software around three key IT “lifecycles” - change and …


Originally
from Search for "itil" - Topix.net



reBlogged

on Dec 31, 1969, 11:59PM

Originally from Search for "itil" - Topix.net on December 31, 1969, 6:59pm

ESM Tivoli Engineer - Sotec Resources - Austin, TX

Filed under: Uncategorized — The Art of Service @ 6:38 am

helpful.Programming skills needed: Significant experience with scripting in PERL or other Unix shells as well as Java. ITIL foundation certification would be a… (From HireNet)


Originally
from itil - fresh news by plazoo.com



reBlogged

on Dec 17, 2006, 9:33AM

Originally from itil - fresh news by plazoo.com on December 17, 2006, 4:33am

HP wrestles IBM for top spot (The Register)

Filed under: Uncategorized — The Art of Service @ 6:37 am

Claiming victory before the polls have closed HP has claimed it will be the world’s largest IT company by the end of this year, surpassing IBM on revenue.…


Originally
from Yahoo! News Search Results for itil



reBlogged

on Dec 17, 2006, 10:08AM

Originally from Yahoo! News Search Results for itil on December 17, 2006, 5:08am

IBM Redbooks | Just Published

Filed under: Uncategorized — The Art of Service @ 6:37 am


Originally
from del.icio.us/tag/itsm

by ron_mansolino


reBlogged

on Dec 17, 2006, 9:49AM

Originally by ron_mansolino from del.icio.us/tag/itsm on December 17, 2006, 4:49am

IBM Redbooks | ILM Library: Information Lifecycle Management Best Practices Guide

Filed under: Uncategorized — The Art of Service @ 6:37 am


Originally
from del.icio.us/tag/itsm

by ron_mansolino


reBlogged

on Dec 17, 2006, 9:47AM

Originally by ron_mansolino from del.icio.us/tag/itsm on December 17, 2006, 4:47am

EXIN Exams - EXIN Exams

Filed under: Uncategorized — The Art of Service @ 5:38 am


Originally
from del.icio.us/tag/itil

by amitbr


reBlogged

on Dec 17, 2006, 8:42AM

Originally by amitbr from del.icio.us/tag/itil on December 17, 2006, 3:42am

Monitoring and Controlling Capacity Management

Filed under: Uncategorized — The Art of Service @ 5:37 am

Monitoring and Controlling Capacity Management As with all things, once you have implemented…


Originally
from [Technorati] Tag results for itil



reBlogged

on Dec 17, 2006, 9:48AM

Originally from [Technorati] Tag results for itil on December 17, 2006, 4:48am

December 16, 2006

Monitoring and Controlling Capacity Management

Filed under: Uncategorized — The Art of Service @ 9:37 pm

As with all things, once you have implemented Capacity Management there is a need to assure that the system is working and operating within quality standards. First one has to set the stage with assuring someone is accountable for the……


Originally
from Blogdigger search for itil

by Elyse


reBlogged

on Dec 16, 2006, 11:49PM

Originally by Elyse from Blogdigger search for itil on December 16, 2006, 6:49pm

Letters to the editor: “Are Cisco switches really so expensive?”

Filed under: Uncategorized — The Art of Service @ 6:39 pm

Are Cisco switches really so expensive?; Survey: ITIL’s ROI hard to measure; Content filtering to protect intellectual property; Broadband router throughput


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 12:00AM

Originally from IceRocket blog search: itil on December 15, 2006, 7:00pm

Project status

Filed under: Uncategorized — The Art of Service @ 6:39 pm

In the process I’m updating my ITIL knowledge. For the ones that missed my original postings on this subject. I’m in a project “opportunities

  author: 2Rowdy


Originally
from IceRocket blog search: itil

by 2Rowdy


reBlogged

on Dec 15, 2006, 11:46PM

Originally by 2Rowdy from IceRocket blog search: itil on December 15, 2006, 6:46pm

SLA Management - Related links

Filed under: Uncategorized — The Art of Service @ 6:39 pm

LiveTime Service Manager Achieves PinkVerify Service Support … - Computing NewsLiveTime Service Manager Achieves PinkVerify Service Support …Computing News, Belarus - Dec 12, 2006… five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process

  author: ROger_vp


Originally
from IceRocket blog search: itil

by ROger_vp


reBlogged

on Dec 15, 2006, 11:06PM

Originally by ROger_vp from IceRocket blog search: itil on December 15, 2006, 6:06pm

Connecting Business and IT Goals with Closed Loop Client Management

Filed under: Uncategorized — The Art of Service @ 6:39 pm

Learn about client management problems ITIL best practices and how software from BMC R Software fits in. Read full story

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 15, 2006, 11:00PM

Originally by admin from IceRocket blog search: itil on December 15, 2006, 6:00pm

Про жизнь мою - культурную и не очень…

Filed under: Uncategorized — The Art of Service @ 2:36 pm


Безмолвного убийцы Му-Му по имени geralt_itil, соответственно - подарки почти готовы. Про музыку новую писать - да уж смысла нет… сколько ее, про которую не


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 6:50PM

Originally from IceRocket blog search: itil on December 16, 2006, 1:50pm

Production Trainees

Filed under: Uncategorized — The Art of Service @ 2:36 pm

Production Trainees - ECCO Tannery Holland B.V. (DONGEN) Medewerker Wooninfocentrum Voor een makelaarskantoor in Amsterdam zijn wij op zoek naar een enthousiast

  author: vacatures.vacature


Originally
from IceRocket blog search: itil

by vacatures.vacature


reBlogged

on Dec 16, 2006, 2:31PM

Originally by vacatures.vacature from IceRocket blog search: itil on December 16, 2006, 9:31am

geralt_itil @ 2006-12-16T16:59:00

Filed under: Uncategorized — The Art of Service @ 2:36 pm

ЛЮДИ,БУДЬТЕ БДИТЕЛЬНЫ!!!НЕ СПИТЕ В МЕТРО!!!((( Мой новый номер мобильного,пока не восстановлю”симку”-89060653656.Если кто позвонит… В Лесу меня завтра не буде


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 2:02PM

Originally from IceRocket blog search: itil on December 16, 2006, 9:02am

Information management multimedia

Filed under: Uncategorized — The Art of Service @ 2:36 pm

of a laminated ITIL Pocket Guide. Photo Publishing, Professional Photo Management Software, Stock Photography, Digital Archive Software, Photo Publishing

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 16, 2006, 12:41PM

Originally by admin from IceRocket blog search: itil on December 16, 2006, 7:41am

Субботнее утро. Дома.

Filed under: Uncategorized — The Art of Service @ 2:36 pm

поговорили… Не верю я в гороскопы… 8-/ Даже в хорошие, оптимистичные. ————————– Спасибо, geralt_itil, не дал сегодня заскучать… 8-/


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 9:26AM

Originally from IceRocket blog search: itil on December 16, 2006, 4:26am

Субботнее утро. Дома.

Filed under: Uncategorized — The Art of Service @ 2:36 pm

————————– Спасибо, geralt_itil, не дал сегодня заскучать…


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 9:16AM

Originally from IceRocket blog search: itil on December 16, 2006, 4:16am

SLA Management - Related links

Filed under: Uncategorized — The Art of Service @ 2:36 pm

LiveTime Service Manager Achieves PinkVerify Service Support … - Computing NewsLiveTime Service Manager Achieves PinkVerify Service Support …Computing News, Belarus - Dec 12, 2006… five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process

  author: ROger_vp


Originally
from IceRocket blog search: itil

by ROger_vp


reBlogged

on Dec 15, 2006, 11:06PM

Originally by ROger_vp from IceRocket blog search: itil on December 15, 2006, 6:06pm

Connecting Business and IT Goals with Closed Loop Client Management

Filed under: Uncategorized — The Art of Service @ 2:36 pm

Learn about client management problems ITIL best practices and how software from BMC R Software fits in. Read full story

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 15, 2006, 11:00PM

Originally by admin from IceRocket blog search: itil on December 15, 2006, 6:00pm

Article on ITPM using IT-BSC and Six Sigma

Filed under: Uncategorized — The Art of Service @ 2:36 pm

In other words. Facilitate better deployment of IT strategy example ITIL or MOF Strategy where I had an opportunity to test a part of this approach 5

  author: C.L.N.Prabhu - En Padhivu


Originally
from IceRocket blog search: itil

by C.L.N.Prabhu - En Padhivu


reBlogged

on Dec 15, 2006, 7:57PM

Originally by C.L.N.Prabhu - En Padhivu from IceRocket blog search: itil on December 15, 2006, 2:57pm

Current Resume as of Friday, December 15th 2006

Filed under: Uncategorized — The Art of Service @ 2:36 pm

of platforms and environments, both technological (.NET/Java) and managerial (ITIL). SKILLS - Application Design, Object Oriented Design and Programming, personal communication, classroom organization, courseware preparation, UI design, ITIL Foundations, SDLC, Unified Process, Rational tools, E/R


Originally
from IceRocket blog search: itil



reBlogged

on Dec 15, 2006, 2:53PM

Originally from IceRocket blog search: itil on December 15, 2006, 9:53am

IBM inaugurates data governance assessment services - Computer Business Review

Filed under: Uncategorized — The Art of Service @ 1:36 pm

IBM inaugurates data governance assessment services
Computer Business Review, UK - Dec 14, 2006
And it's one of many frameworks that have emerged in recent years covering IT governance in general (COBIT), IT service management (ITIL), software engineering


Originally
from itil - Google News



reBlogged

on Dec 14, 2006, 11:32AM

Originally from itil - Google News on December 14, 2006, 6:32am

SLA Management - Related links

Filed under: Uncategorized — The Art of Service @ 12:38 pm

LiveTime Service Manager Achieves PinkVerify Service Support … - Computing NewsLiveTime Service Manager Achieves PinkVerify Service Support …Computing News, Belarus - Dec 12, 2006… five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process

  author: ROger_vp


Originally
from IceRocket blog search: itil

by ROger_vp


reBlogged

on Dec 15, 2006, 11:06PM

Originally by ROger_vp from IceRocket blog search: itil on December 15, 2006, 6:06pm

Connecting Business and IT Goals with Closed Loop Client Management

Filed under: Uncategorized — The Art of Service @ 12:38 pm

Learn about client management problems ITIL best practices and how software from BMC R Software fits in. Read full story

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 15, 2006, 11:00PM

Originally by admin from IceRocket blog search: itil on December 15, 2006, 6:00pm

Article on ITPM using IT-BSC and Six Sigma

Filed under: Uncategorized — The Art of Service @ 12:38 pm

In other words. Facilitate better deployment of IT strategy example ITIL or MOF Strategy where I had an opportunity to test a part of this approach 5

  author: C.L.N.Prabhu - En Padhivu


Originally
from IceRocket blog search: itil

by C.L.N.Prabhu - En Padhivu


reBlogged

on Dec 15, 2006, 7:57PM

Originally by C.L.N.Prabhu - En Padhivu from IceRocket blog search: itil on December 15, 2006, 2:57pm

Current Resume as of Friday, December 15th 2006

Filed under: Uncategorized — The Art of Service @ 12:38 pm

of platforms and environments, both technological (.NET/Java) and managerial (ITIL). SKILLS - Application Design, Object Oriented Design and Programming, personal communication, classroom organization, courseware preparation, UI design, ITIL Foundations, SDLC, Unified Process, Rational tools, E/R


Originally
from IceRocket blog search: itil



reBlogged

on Dec 15, 2006, 2:53PM

Originally from IceRocket blog search: itil on December 15, 2006, 9:53am

Minifredagsquiz

Filed under: Uncategorized — The Art of Service @ 12:38 pm

kamper har Roar Strand i CL? 8. Hvem er eldst av Mini og Brutter`n? 9. Hvem skrev Mini sangen itil cupfinalen i 1990? 10. Hvilken utstyrs leverandør

  author: Fredagsquizmaster


Originally
from IceRocket blog search: itil

by Fredagsquizmaster


reBlogged

on Dec 15, 2006, 11:25AM

Originally by Fredagsquizmaster from IceRocket blog search: itil on December 15, 2006, 6:25am

Carnegie Mellon ITsqc

Filed under: Uncategorized — The Art of Service @ 12:36 pm


Originally
from del.icio.us/tag/itil

by agentsandoval


reBlogged

on Dec 16, 2006, 4:37PM

Originally by agentsandoval from del.icio.us/tag/itil on December 16, 2006, 11:37am

2nd line till application support analyst

Filed under: Uncategorized — The Art of Service @ 11:37 am

West London (Heathrow) Leading Retailer is currently looking for a 2nd line Till Application Support Analyst. The successful candidate will work in an ITIL environment providing technical support for new Till Application systems: WinDSS, Windows 2000, RemoteWare. The selected candidate will …


Originally
from itil - fresh news by plazoo.com



reBlogged

on Dec 31, 1969, 11:59PM

Originally from itil - fresh news by plazoo.com on December 31, 1969, 6:59pm

Production Trainees

Filed under: Uncategorized — The Art of Service @ 11:35 am


Production Trainees - ECCO Tannery Holland B.V. (DONGEN) Medewerker Wooninfocentrum Voor een makelaarskantoor in Amsterdam zijn wij op zoek naar een enthousiast

3 links from 1 blogs   author: vacatures.vacature


Originally
from IceRocket blog search: itil

by vacatures.vacature


reBlogged

on Dec 16, 2006, 2:31PM

Originally by vacatures.vacature from IceRocket blog search: itil on December 16, 2006, 9:31am

geralt_itil @ 2006-12-16T16:59:00

Filed under: Uncategorized — The Art of Service @ 11:35 am

ЛЮДИ,БУДЬТЕ БДИТЕЛЬНЫ!!!НЕ СПИТЕ В МЕТРО!!!((( Мой новый номер мобильного,пока не восстановлю”симку”-89060653656.Если кто позвонит… В Лесу меня завтра не буде


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 2:02PM

Originally from IceRocket blog search: itil on December 16, 2006, 9:02am

Information management multimedia

Filed under: Uncategorized — The Art of Service @ 11:35 am

of a laminated ITIL Pocket Guide. Photo Publishing, Professional Photo Management Software, Stock Photography, Digital Archive Software, Photo Publishing

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 16, 2006, 12:41PM

Originally by admin from IceRocket blog search: itil on December 16, 2006, 7:41am

Субботнее утро. Дома.

Filed under: Uncategorized — The Art of Service @ 11:35 am

поговорили… Не верю я в гороскопы… 8-/ Даже в хорошие, оптимистичные. ————————– Спасибо, geralt_itil, не дал сегодня заскучать… 8-/

27 links from 11 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 9:26AM

Originally from IceRocket blog search: itil on December 16, 2006, 4:26am

Субботнее утро. Дома.

Filed under: Uncategorized — The Art of Service @ 11:35 am

————————– Спасибо, geralt_itil, не дал сегодня заскучать…

27 links from 11 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 16, 2006, 9:16AM

Originally from IceRocket blog search: itil on December 16, 2006, 4:16am

Connecting Business and IT Goals with Closed Loop Client Management

Filed under: Uncategorized — The Art of Service @ 11:35 am

Learn about client management problems ITIL best practices and how software from BMC R Software fits in. Read full story

  author: admin


Originally
from IceRocket blog search: itil

by admin


reBlogged

on Dec 15, 2006, 11:00PM

Originally by admin from IceRocket blog search: itil on December 15, 2006, 6:00pm

Article on ITPM using IT-BSC and Six Sigma

Filed under: Uncategorized — The Art of Service @ 11:35 am

In other words. Facilitate better deployment of IT strategy example ITIL or MOF Strategy where I had an opportunity to test a part of this approach 5

  author: C.L.N.Prabhu - En Padhivu


Originally
from IceRocket blog search: itil

by C.L.N.Prabhu - En Padhivu


reBlogged

on Dec 15, 2006, 7:57PM

Originally by C.L.N.Prabhu - En Padhivu from IceRocket blog search: itil on December 15, 2006, 2:57pm

Current Resume as of Friday, December 15th 2006

Filed under: Uncategorized — The Art of Service @ 11:35 am

of platforms and environments, both technological (.NET/Java) and managerial (ITIL). SKILLS - Application Design, Object Oriented Design and Programming, personal communication, classroom organization, courseware preparation, UI design, ITIL Foundations, SDLC, Unified Process, Rational tools, E/R


Originally
from IceRocket blog search: itil



reBlogged

on Dec 15, 2006, 2:53PM

Originally from IceRocket blog search: itil on December 15, 2006, 9:53am

Minifredagsquiz

Filed under: Uncategorized — The Art of Service @ 11:35 am

kamper har Roar Strand i CL? 8. Hvem er eldst av Mini og Brutter`n? 9. Hvem skrev Mini sangen itil cupfinalen i 1990? 10. Hvilken utstyrs leverandør

  author: Fredagsquizmaster


Originally
from IceRocket blog search: itil

by Fredagsquizmaster


reBlogged

on Dec 15, 2006, 11:25AM

Originally by Fredagsquizmaster from IceRocket blog search: itil on December 15, 2006, 6:25am

Free ITIL Software - November 2006

Filed under: Uncategorized — The Art of Service @ 11:35 am

Free ITIL tools - - November 2006 ZDNet Blogs - All Uncategorized IT outsourcing Service level management Business applications Content management ITIL Microsoft unveils public robotics software ZDNet - The software is free for hobbyists or researchers, but companies aiming to profit from its use

  author: Moderator


Originally
from IceRocket blog search: itil

by Moderator


reBlogged

on Dec 15, 2006, 10:33AM

Originally by Moderator from IceRocket blog search: itil on December 15, 2006, 5:33am

Wipro Named Leader Among Indian Service Providers - Xtvworld (press release)

Filed under: Uncategorized — The Art of Service @ 10:34 am

Wipro Named Leader Among Indian Service Providers
Xtvworld (press release), India - Dec 13, 2006
Wipro's state of the art Global Command Center (GCC) was set up in 2002 and became the World's first centre to be BS 15000 & ISO 20000 certified.


Originally
from iso 20000 - Google News



reBlogged

on Dec 13, 2006, 2:48PM

Originally from iso 20000 - Google News on December 13, 2006, 9:48am

Wipro in media

Filed under: Uncategorized — The Art of Service @ 10:34 am

of the art Global Command Center (GCC) was set up in 2002 and became the World’s first centre to be BS 15000 & ISO 20000 certified. In 2005 Wipro won

  author: Liu Peng


Originally
from IceRocket blog search: iso 20000

by Liu Peng


reBlogged

on Dec 14, 2006, 6:31AM

Originally by Liu Peng from IceRocket blog search: iso 20000 on December 14, 2006, 1:31am

硬盘安装ubuntu

Filed under: Uncategorized — The Art of Service @ 10:34 am

!! (要知道为了配置Fedora我费了多大劲还没有成功!) 很多人都抱怨新出的Ubuntu 6.06(代号:dapper) 在硬盘安装上有问题,以下这个方法可以完美把你的dapper从硬盘安装在电脑上,不管是Ubuntu还是Xubuntu,Kubuntu. 1.下载Ubuntu的ISO镜像,地址: Ubuntu:http://mirror.lupaworld.com/ubuntu/releases/6.06/ Xubuntu: http://cdimage.ubuntu.com/xubuntu/releases/dapper/release/ 2把ISO里的 casper 文件夹复制到任一盘的


Originally
from IceRocket blog search: iso 20000



reBlogged

on Dec 13, 2006, 10:20AM

Originally from IceRocket blog search: iso 20000 on December 13, 2006, 5:20am

Why ISO 20000 Puts ITIL in Further Peril

Filed under: Uncategorized — The Art of Service @ 10:34 am

The publication of ISO 20000 is going to be a problem for ITIL, writes ITSMer in his blog at ITSM Report. BCS-ISEB and EXIN seems to be the big winners.

8 links from 4 blogs


Originally
from IceRocket blog search: iso 20000



reBlogged

on Dec 13, 2006, 8:46AM

Originally from IceRocket blog search: iso 20000 on December 13, 2006, 3:46am

ITIL Kongress der Serview mit vielen Überraschungen

Filed under: Uncategorized — The Art of Service @ 10:34 am

ISO 20000 Compliance, Qualitätsmanagement SixSigma, Projektmanagement PRINCE2 ? sprich Business IT Alignment ? besprochen und erläutert werden. Im

  author: qminfo


Originally
from IceRocket blog search: iso 20000

by qminfo


reBlogged

on Dec 12, 2006, 7:36PM

Originally by qminfo from IceRocket blog search: iso 20000 on December 12, 2006, 2:36pm

December 10, 2006

itSMF Tampa Bay

Filed under: Uncategorized — The Art of Service @ 4:38 pm


Originally
from del.icio.us/tag/itsmf

by drambui


reBlogged

on Dec 10, 2006, 8:41PM

Originally by drambui from del.icio.us/tag/itsmf on December 10, 2006, 3:41pm

SLAs and OLAs

Filed under: Uncategorized — The Art of Service @ 4:37 pm


Originally
from del.icio.us/tag/itil

by tansari


reBlogged

on Dec 10, 2006, 9:25PM

Originally by tansari from del.icio.us/tag/itil on December 10, 2006, 4:25pm

Merging Service-Oriented Architecture (SOA) and IT Infrastructure Library (ITIL)

Filed under: Uncategorized — The Art of Service @ 4:37 pm


Originally
from del.icio.us/tag/itil

by tansari


reBlogged

on Dec 10, 2006, 9:16PM

Originally by tansari from del.icio.us/tag/itil on December 10, 2006, 4:16pm

10 ways to make ITIL work for you - Network World

Filed under: Uncategorized — The Art of Service @ 4:37 pm


Originally
from del.icio.us/tag/itil

by tansari


reBlogged

on Dec 10, 2006, 9:15PM

Originally by tansari from del.icio.us/tag/itil on December 10, 2006, 4:15pm

BPMS Watch » BPMN and ITIL

Filed under: Uncategorized — The Art of Service @ 4:37 pm


Originally
from del.icio.us/tag/itil

by tansari


reBlogged

on Dec 10, 2006, 9:07PM

Originally by tansari from del.icio.us/tag/itil on December 10, 2006, 4:07pm

The Register-Herald Business Editor

Filed under: Uncategorized — The Art of Service @ 3:34 pm

Forrester Computerworld New Zealand, New Zealand - Dec 3, 2006… to implement such changes as IT asset management, service-level management, ITIL

  author: businessservice


Originally
from IceRocket blog search: itil

by businessservice


reBlogged

on Dec 10, 2006, 11:46AM

Originally by businessservice from IceRocket blog search: itil on December 10, 2006, 6:46am

Back to basics…..

Filed under: Uncategorized — The Art of Service @ 3:34 pm

ITIL Topic Covered: Availability Management I noticed my first blog on this topic was a bit of a “here’s my experience” but did not really cover the full ITIL ground of what Availability Management is all about so hopefully this one will address that. Having re-read the materials it is quite


Originally
from IceRocket blog search: itil



reBlogged

on Dec 10, 2006, 11:11AM

Originally from IceRocket blog search: itil on December 10, 2006, 6:11am

Подведены итоги экзамена на международный сертификат “Практик ITSM”

Filed under: Uncategorized — The Art of Service @ 3:34 pm

23-27 октября 2006 г. компании IT Expert и Getronics PinkRoccadeвпервые провели сертификационный курс ITIL Practitioner Release andControl на русском языке. 6 декабря были получены результаты экзаменана международный сертификат «Практик ITSM», который сдавали участникикурса. В результате – 86

2 links from 2 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 10, 2006, 4:29AM

Originally from IceRocket blog search: itil on December 9, 2006, 11:29pm

Pesquisa para help desks

Filed under: Uncategorized — The Art of Service @ 3:34 pm

trabalho Itil Empresas, elevou ainda mais o patamar para um gerenciamento de serviços bem-sucedido. Os help desks. recursos de criação ricos, pesquisa em


Originally
from IceRocket blog search: itil



reBlogged

on Dec 9, 2006, 8:36PM

Originally from IceRocket blog search: itil on December 9, 2006, 3:36pm

avieyal @ 2006-12-10T01:17:00

Filed under: Uncategorized — The Art of Service @ 3:34 pm

i just remebered marty casey. what a shithead i have been. lovehammers!!! oh and if you see me doodling more than usual instead of listening in classes (alert on the lawsoc n itil) i’m entering the fall out boy competition to design their single cover, called “infinity on high”. i just want to try

6 links from 2 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 9, 2006, 6:17PM

Originally from IceRocket blog search: itil on December 9, 2006, 1:17pm

ITIL v3 EXAM BOARD FORMED

Filed under: Uncategorized — The Art of Service @ 3:34 pm

ITIL v3 EXAM BOARD FORMED SourceWire (press release), UK - 14 hours ago… This is a great opportunity to create a fit-for-purpose set of exams that enables candidates to apply Service Management knowledge in the context of their own …

  author: knowledgemanagement


Originally
from IceRocket blog search: itil

by knowledgemanagement


reBlogged

on Dec 9, 2006, 5:57AM

Originally by knowledgemanagement from IceRocket blog search: itil on December 9, 2006, 12:57am

Help Desk - Virtual Desk Anywhere Introduces

Filed under: Uncategorized — The Art of Service @ 3:34 pm

SupportDesk Express solution allows share space in its secure data centre and lease its IT Infrastructure Library (ITIL) -based product. Virtual Desk Anywhere

  author: Administrator


Originally
from IceRocket blog search: itil

by Administrator


reBlogged

on Dec 9, 2006, 3:00AM

Originally by Administrator from IceRocket blog search: itil on December 8, 2006, 10:00pm

House Opens Door To No-software Help Desk

Filed under: Uncategorized — The Art of Service @ 3:34 pm

A new Help Desk software service has been launched by international supplier House on the Hill - without any software installation required! The firms SupportDesk Express solution allows share space in its secure data centre and lease its IT Infrastructure Library (ITIL) -based product. Source


Originally
from IceRocket blog search: itil



reBlogged

on Dec 8, 2006, 11:14PM

Originally from IceRocket blog search: itil on December 8, 2006, 6:14pm

Хороший ресурс по ИТ-сервис менеджменту

Filed under: Uncategorized — The Art of Service @ 2:38 pm

Представляю интересный ресурс по ИТ-сервис менеджменту - ” ITSM Online”. На странице “Аналитика” представлены интересные статьи и интервью. Читать далее

  author: Roman Oksyukovski


Originally
from IceRocket blog search: itsm

by Roman Oksyukovski


reBlogged

on Dec 8, 2006, 8:52AM

Originally by Roman Oksyukovski from IceRocket blog search: itsm on December 8, 2006, 3:52am

Lottery Awards OCC Bike to Second Chance Drawing Winner

Filed under: Uncategorized — The Art of Service @ 2:38 pm

The Oregon Lottery® awarded one lucky man and his wife a custom Orange County Chopper™ (“OCC”) at an awards ceremony held at the Lottery’s headquarters. The Lottery ran the OCC™ Scratch-itSM game, an OGT licensed property, and offered a second chance drawing allowing one lucky player to win

12 links from 4 blogs


Originally
from IceRocket blog search: itsm



reBlogged

on Dec 7, 2006, 9:26PM

Originally from IceRocket blog search: itsm on December 7, 2006, 4:26pm

Daily Links: End-of-year network chores, Cisco routers, OSI reference, CMDB

Filed under: Uncategorized — The Art of Service @ 2:38 pm

Computerworld: Five critical network chores for year’s end SDA Asia Magazine: Cisco Beefs Up its Cisco 7600 Series Router Computerworld TechCast: OSI Reference Model [podcast] ITSM Watch: The Truth About Configuration Management and the CMDB More below the fold…

3 links from 3 blogs


Originally
from IceRocket blog search: itsm



reBlogged

on Dec 7, 2006, 7:05PM

Originally from IceRocket blog search: itsm on December 7, 2006, 2:05pm

To a new Change Manager…

Filed under: Uncategorized — The Art of Service @ 2:38 pm

IT infrastructure to support. They are part-way through an ITSM programme at their company. First of all, it is important to ask the question ‘why are we

  author: AndyW


Originally
from IceRocket blog search: itsm

by AndyW


reBlogged

on Dec 7, 2006, 3:38PM

Originally by AndyW from IceRocket blog search: itsm on December 7, 2006, 10:38am

Numara FootPrints 7.5 Achieves PinkVerifyTM ITIL Certification for …

Filed under: Uncategorized — The Art of Service @ 1:38 pm

Numara FootPrints 7.5 Achieves PinkVerifyTM ITIL Certification for … CRM Today - Dec 5, 2006… In keeping with its commitment to support industry best practices, Numara Software also provides Help Desk Institute Certified Training and industry-backed … CMC Focus On… Call Centres - Part 2 CRM-Forum

  author: crmhelpdesk


Originally
from IceRocket blog search: itil

by crmhelpdesk


reBlogged

on Dec 10, 2006, 1:22PM

Originally by crmhelpdesk from IceRocket blog search: itil on December 10, 2006, 8:22am

Back to basics…..

Filed under: Uncategorized — The Art of Service @ 1:38 pm

ITIL Topic Covered: Availability Management I noticed my first blog on this topic was a bit of a “here’s my experience” but did not really cover the full ITIL ground of what Availability Management is all about so hopefully this one will address that. Having re-read the materials it is quite


Originally
from IceRocket blog search: itil



reBlogged

on Dec 10, 2006, 11:11AM

Originally from IceRocket blog search: itil on December 10, 2006, 6:11am

Подведены итоги экзамена на международный сертификат “Практик ITSM”

Filed under: Uncategorized — The Art of Service @ 1:38 pm

23-27 октября 2006 г. компании IT Expert и Getronics PinkRoccadeвпервые провели сертификационный курс ITIL Practitioner Release andControl на русском языке. 6 декабря были получены результаты экзаменана международный сертификат «Практик ITSM», который сдавали участникикурса. В результате – 86

2 links from 2 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 10, 2006, 4:29AM

Originally from IceRocket blog search: itil on December 9, 2006, 11:29pm

Pesquisa para help desks

Filed under: Uncategorized — The Art of Service @ 1:38 pm

trabalho Itil Empresas, elevou ainda mais o patamar para um gerenciamento de serviços bem-sucedido. Os help desks. recursos de criação ricos, pesquisa em


Originally
from IceRocket blog search: itil



reBlogged

on Dec 9, 2006, 8:36PM

Originally from IceRocket blog search: itil on December 9, 2006, 3:36pm

avieyal @ 2006-12-10T01:17:00

Filed under: Uncategorized — The Art of Service @ 1:38 pm

i just remebered marty casey. what a shithead i have been. lovehammers!!! oh and if you see me doodling more than usual instead of listening in classes (alert on the lawsoc n itil) i’m entering the fall out boy competition to design their single cover, called “infinity on high”. i just want to try

6 links from 2 blogs


Originally
from IceRocket blog search: itil



reBlogged

on Dec 9, 2006, 6:17PM

Originally from IceRocket blog search: itil on December 9, 2006, 1:17pm

ITIL v3 EXAM BOARD FORMED

Filed under: Uncategorized — The Art of Service @ 1:38 pm

ITIL v3 EXAM BOARD FORMED SourceWire (press release), UK - 14 hours ago… This is a great opportunity to create a fit-for-purpose set of exams that enables candidates to apply Service Management knowledge in the context of their own …

  author: knowledgemanagement


Originally
from IceRocket blog search: itil

by knowledgemanagement


reBlogged

on Dec 9, 2006, 5:57AM

Originally by knowledgemanagement from IceRocket blog search: itil on December 9, 2006, 12:57am

Help Desk - Virtual Desk Anywhere Introduces

Filed under: Uncategorized — The Art of Service @ 1:38 pm

SupportDesk Express solution allows share space in its secure data centre and lease its IT Infrastructure Library (ITIL) -based product. Virtual Desk Anywhere

  author: Administrator


Originally
from IceRocket blog search: itil

by Administrator


reBlogged

on Dec 9, 2006, 3:00AM

Originally by Administrator from IceRocket blog search: itil on December 8, 2006, 10:00pm