Originally
from itil - Google News
reBlogged
on Feb 1, 2007, 2:00AM
Originally from itil - Google News on January 31, 2007, 9:00pm
Originally
from del.icio.us/tag/itil
by aaron.aycock
reBlogged
on Feb 1, 2007, 1:45AM
Originally by aaron.aycock from del.icio.us/tag/itil on January 31, 2007, 8:45pm
… today’s agile enterprise: ease of integration, rapid deployment, simplified compliance, flexibility. DIG DEEPER Beyond ITIL. The Cultural Dynamics of IT Service Management ITIL is the most widely accepted approach to IT Service Management in the …
Originally
from Search for "itil" - Topix.net
reBlogged
on Jan 31, 2007, 7:00PM
Originally from Search for "itil" - Topix.net on January 31, 2007, 2:00pm
Выпускник учебного центра Компании «5-55» отмечен высшим баллом ITSM-экзамена среди российских специалистов. По итогам 2006 года самым успешным курсом Компании стал «Менеджер ИТ-сервисов» (ITSM). Число слушателей, получивших международные менеджерские сертификаты в результате этого …
Originally
from itsm - fresh news by plazoo.com
reBlogged
on Jan 31, 2007, 10:20AM
Originally from itsm - fresh news by plazoo.com on January 31, 2007, 5:20am
Originally
from itil - Google News
reBlogged
on Feb 1, 2007, 1:02AM
Originally from itil - Google News on January 31, 2007, 8:02pm
… size. We will also address the burning question, are storage clusters and storage grids the same thing? Register Now > ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is …
Originally
from Search for "itsm" - Topix.net
reBlogged
on Feb 1, 2007, 12:31AM
Originally from Search for "itsm" - Topix.net on January 31, 2007, 7:31pm
Das Institut für Prozeßoptimierung und Informationstechnologien (IPO-IT) in Berlin unterstützt seine Kunden seit 1997 mit betriebswirtschaftlicher Beratung in den Bereichen Strategie, Prozesse und Informationstechnologien. Dabei bedienen wir uns vor allem der Ansätze des Benchmarking und der Prozessoptimierung, …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Feb 1, 2007, 12:07AM
Originally from itil - fresh news by plazoo.com on January 31, 2007, 7:07pm
… question, are storage clusters and storage grids the same thing? Register Now > XXENDBOLD ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is going virtual via the …
Originally
from Search for "itil" - Topix.net
reBlogged
on Jan 31, 2007, 11:29PM
Originally from Search for "itil" - Topix.net on January 31, 2007, 6:29pm
Originally
from del.icio.us/tag/itil
by Canonbie
reBlogged
on Feb 1, 2007, 12:22AM
Originally by Canonbie from del.icio.us/tag/itil on January 31, 2007, 7:22pm
… question, are storage clusters and storage grids the same thing? Register Now > XXENDBOLD ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is going virtual via the …
Originally
from Search for "itil" - Topix.net
reBlogged
on Jan 31, 2007, 11:01PM
Originally from Search for "itil" - Topix.net on January 31, 2007, 6:01pm
The rally could have looked better, but it still counts.
Originally
from Yahoo! News Search Results for itsm
reBlogged
on Jan 31, 2007, 11:28PM
Originally from Yahoo! News Search Results for itsm on January 31, 2007, 6:28pm
Originally
from del.icio.us/tag/itil
by eyes2sky
reBlogged
on Jan 31, 2007, 11:24PM
Originally by eyes2sky from del.icio.us/tag/itil on January 31, 2007, 6:24pm
Originally
from del.icio.us/tag/itil
by eyes2sky
reBlogged
on Jan 31, 2007, 11:22PM
Originally by eyes2sky from del.icio.us/tag/itil on January 31, 2007, 6:22pm
Originally
from del.icio.us/tag/itil
by eyes2sky
reBlogged
on Jan 31, 2007, 11:21PM
Originally by eyes2sky from del.icio.us/tag/itil on January 31, 2007, 6:21pm
Originally
from del.icio.us/tag/itil
by eyes2sky
reBlogged
on Jan 31, 2007, 11:20PM
Originally by eyes2sky from del.icio.us/tag/itil on January 31, 2007, 6:20pm
Originally
from del.icio.us/tag/itil
by michael15
reBlogged
on Jan 31, 2007, 10:41PM
Originally by michael15 from del.icio.us/tag/itil on January 31, 2007, 5:41pm
Originally
from iso 20000 - Google News
reBlogged
on Jan 31, 2007, 11:15PM
Originally from iso 20000 - Google News on January 31, 2007, 6:15pm
The rally could have looked better, but it still counts.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 31, 2007, 11:28PM
Originally from Yahoo! News Search Results for itil on January 31, 2007, 6:28pm
… the burning question, are storage clusters and storage grids the same thing? Register Now > ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is going virtual via the …
Originally
from Search for "itil" - Topix.net
reBlogged
on Jan 31, 2007, 9:57PM
Originally from Search for "itil" - Topix.net on January 31, 2007, 4:57pm
Originally
from del.icio.us/tag/itil
by tmporter
reBlogged
on Jan 31, 2007, 9:53PM
Originally by tmporter from del.icio.us/tag/itil on January 31, 2007, 4:53pm
… size. We will also address the burning question, are storage clusters and storage grids the same thing? Register Now > ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is …
Originally
from Search for "itsm" - Topix.net
reBlogged
on Jan 31, 2007, 8:28PM
Originally from Search for "itsm" - Topix.net on January 31, 2007, 3:28pm
Change Management: Learn How to Cope With Evolving Network Services February 6, 2007 (2pm EST, 11am PST) Rolling out new network services has its share of potential headaches from lost data to downtime.
Originally
from Yahoo! News Search Results for itsm
reBlogged
on Jan 31, 2007, 7:53PM
Originally from Yahoo! News Search Results for itsm on January 31, 2007, 2:53pm
Kinetic Data, the leading provider ofthird-party Business Service Management (BSM) tools for the BMC Remedyplatform, today announced the details and availability of its new KineticData Partner Program. Effective today, the company is accepting programapplications from qualified partners with a strong interest in representingKinetic Data’s solutions to their existing and future customers.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 31, 2007, 8:23PM
Originally from Yahoo! News Search Results for itil on January 31, 2007, 3:23pm
Kinetic Data, the leading provider of third-party Business Service Management (BSM) tools for the BMC Remedy platform, today announced the details and availability of its new Kinetic Data Partner Program.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 31, 2007, 8:19PM
Originally from Yahoo! News Search Results for itil on January 31, 2007, 3:19pm
Change Management: Learn How to Cope With Evolving Network Services February 6, 2007 (2pm EST, 11am PST) Rolling out new network services has its share of potential headaches from lost data to downtime.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 31, 2007, 7:53PM
Originally from Yahoo! News Search Results for itil on January 31, 2007, 2:53pm
…over time, you can offer a lower price for less money, because you have found the key in simplicity, lies in creating less customer viewable complexity, and more customer viewable value.
Originally
from del.icio.us/tag/itil
by lalartu
reBlogged
on Jan 31, 2007, 9:15PM
Originally by lalartu from del.icio.us/tag/itil on January 31, 2007, 4:15pm
Originally
from del.icio.us/tag/itil
by db01
reBlogged
on Jan 31, 2007, 9:07PM
Originally by db01 from del.icio.us/tag/itil on January 31, 2007, 4:07pm
Originally
from del.icio.us/tag/itil
by earezende
reBlogged
on Jan 31, 2007, 8:03PM
Originally by earezende from del.icio.us/tag/itil on January 31, 2007, 3:03pm
Originally
from del.icio.us/tag/itil
by earezende
reBlogged
on Jan 31, 2007, 7:54PM
Originally by earezende from del.icio.us/tag/itil on January 31, 2007, 2:54pm
Originally
from del.icio.us/tag/itil
by earezende
reBlogged
on Jan 31, 2007, 7:52PM
Originally by earezende from del.icio.us/tag/itil on January 31, 2007, 2:52pm
In Stock IT Service M
Originally
from del.icio.us/tag/itil
by earezende
reBlogged
on Jan 31, 2007, 7:42PM
Originally by earezende from del.icio.us/tag/itil on January 31, 2007, 2:42pm
www.itsmwatch.com : IT Service Management News : ITIL Qualifications Agreement Reached Just click on the webcast of your choice to register: Change Management: Learn How to Cope With Evolving Network Services February 6, 2007 (2pm EST, 11am PST) …
Originally
from Search for "itil" - Topix.net
reBlogged
on Jan 31, 2007, 6:47PM
Originally from Search for "itil" - Topix.net on January 31, 2007, 1:47pm
Report documents precisely where, when and how ITIL CMDB guidance can help IT organizations realize cost savings [ClickPress, Wed Jan 31 2007] A report published by itSM Solutions claims having a CMDB does not …
Originally
from Search for "itsm" - Topix.net
reBlogged
on Jan 31, 2007, 6:19PM
Originally from Search for "itsm" - Topix.net on January 31, 2007, 1:19pm
… size. We will also address the burning question, are storage clusters and storage grids the same thing? Register Now > ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is …
Originally
from Search for "itsm" - Topix.net
reBlogged
on Jan 31, 2007, 6:13PM
Originally from Search for "itsm" - Topix.net on January 31, 2007, 1:13pm
… will also address the burning question, are storage clusters and storage grids the same thing? Register Now > XXENDBOLD ITSM Watch Webcast: Using ITIL to Manage Virtualization XXENDBOLD February 22, 2007 (2 p.m. EST, 11 a.m. PST) The data center is …
Originally
from Search for "itsm" - Topix.net
reBlogged
on Jan 31, 2007, 5:49PM
Originally from Search for "itsm" - Topix.net on January 31, 2007, 12:49pm
Technical Consultant - Hemel Hempstead - Crystal Reports - Business Objects The client, a leading UK provider of IT solutions, urgently requires a technical consultant to work as part of a team responsible for providing application and database services to their customers as well as the management of …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 31, 2007, 6:06PM
Originally from itil - fresh news by plazoo.com on January 31, 2007, 1:06pm
Crystal Reports, Assyst, SQL, ITIL, Business Objects. This position is to work for one the UK’s most successful and innovative IT solutions providers. The company urgently requires a Technical Consultant (Crystal Reports) to provide application and database services and provide a high quality …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 31, 2007, 4:50PM
Originally from itil - fresh news by plazoo.com on January 31, 2007, 11:50am
VACATURE WERKPLEKBEHEERDER PEAK-IT is een informele organisatie. Wij hebben twee kantoren, die gevestigd zijn in Naarden en Rijswijk. Peak-IT houdt zich bezig met het detacheren van gemotiveerde, ambitieuze medewerkers. Onze medewerkers verrichten voornamelijk werkzaamheden op het gebied van support …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 30, 2007, 11:00PM
Originally from itil - fresh news by plazoo.com on January 30, 2007, 6:00pm
Originally
from del.icio.us/tag/itil
by earezende
reBlogged
on Jan 31, 2007, 7:33PM
Originally by earezende from del.icio.us/tag/itil on January 31, 2007, 2:33pm
HCL and HP enter into a strategic partnership
DQ Channels, India - 5 hours ago
With EnsureIT, HCL BPO will be the first BPO in the country to successfully deploy the ITIL-based management solution, uniquely positioning it to expand its … |
Originally
from itil - Google News
reBlogged
on Jan 31, 2007, 6:54PM
Originally from itil - Google News on January 31, 2007, 1:54pm
La semana pasada, en uno de los ultimos mails, sugirieron un link a MS. Analizando un poco el contenido de este link http://www.microsof…
Originally
from [Technorati] Tag results for itil
reBlogged
on Jan 31, 2007, 7:17PM
Originally from [Technorati] Tag results for itil on January 31, 2007, 2:17pm
Originally
from iso 20000 - Google News
reBlogged
on Jan 17, 2007, 2:45PM
Originally from iso 20000 - Google News on January 17, 2007, 9:45am
Daily News Reader
Philippine Information Agency, Philippines - 5 hours ago
In August, TransCo’s head office-based Corporate Services group became the corporation’s latest recipient of the ISO 9001:2000 seal of quality management. … |
Originally
from iso 20000 - Google News
reBlogged
on Jan 17, 2007, 2:33PM
Originally from iso 20000 - Google News on January 17, 2007, 9:33am
Originally
from del.icio.us/tag/itsm
by sergey.timofeev
reBlogged
on Jan 17, 2007, 6:52PM
Originally by sergey.timofeev from del.icio.us/tag/itsm on January 17, 2007, 1:52pm
Adobe Systems released Flash Player 9 for Linux, the next-generation client runtime for engaging with Flash content and applications on Linux operating systems. Additionally, Linux developers can create, test and deploy rich Internet applications on the Linux platform using the free Adobe Flex 2 Software Developers Kit, Adobe Flash Player 9 and the free Flex Data Services 2 Express.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 17, 2007, 7:10PM
Originally from Yahoo! News Search Results for itil on January 17, 2007, 2:10pm
The Dolan family, which controls Cablevision Systems through a special class of supervoting stock, has failed in a second attempt to take the New York area cable TV provider private. In a letter to James Dolan, Cablevision’s chief executive, and his father Charles, the chairman, a two-person committee of independent Cablevision directors said the Dolans’ offer was inadequate.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 17, 2007, 7:09PM
Originally from Yahoo! News Search Results for itil on January 17, 2007, 2:09pm
A Singaporean teenager who illegally tapped into a neighbor’s wireless Internet network — an offense the city-state deems punishable by jail — was placed on 18 months’ probation by a district court Tuesday. The court also ordered Garyl Tan Jia Luo, 17, to carry out 80 hours of community service after he admitted linking his computer to his neighbor’s wireless router to access the Internet …
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 17, 2007, 5:09PM
Originally from Yahoo! News Search Results for itil on January 17, 2007, 12:09pm
Chances are that one or more of your consumer products uses the Linux operating system. In order to find out, you’ll have to look at the fine print. Manufacturers do not openly advertise with labels announcing “Linux Inside.” Linux has steadily become the operating system of choice by manufacturers of toys, video and telephone equipment.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 17, 2007, 1:10PM
Originally from Yahoo! News Search Results for itil on January 17, 2007, 8:10am
Our Central Government Client is seeking a skilled Project administrator to join their team in Croydon. You will be required to contribute towards updating the Project plan and project initiation document, maintain the risk register and issue log, and manage stakeholders effectively. You will also be …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 17, 2007, 5:59PM
Originally from itil - fresh news by plazoo.com on January 17, 2007, 12:59pm
Enterprise Java Community: Mule: A Case Study “Mule is the best of breed open-source enterprise service bus. It does the same things as any commercial offering with similar or better results. It’s free. An open-source community thrives around it. Mule is in production in many large companies w…
Originally
from Blogdigger search for itil
by podcast@drunkandretired.com (Coté & Charles)
reBlogged
on Jan 17, 2007, 7:25AM
Originally by podcast@drunkandretired.com (Coté & Charles) from Blogdigger search for itil on January 17, 2007, 2:25am
Tertio, a recent addition to the Devoteam consultancy services, specialise in IT Service Management and are particularly strong in ITIL and CMDB work, a key area for IT to address….
Originally
from Blogdigger search for itil
by rss@it-analysis.com (David Norris, Bloor Research)
reBlogged
on Jan 16, 2007, 6:00AM
Originally by rss@it-analysis.com (David Norris, Bloor Research) from Blogdigger search for itil on January 16, 2007, 1:00am
Job Details CANDIDATES CAN LIVE IN ANY NATIONAL LOCATION AND TRAVEL 75%25+. The IT Financial Consultant may also help clients determine the cost for IT services and help clients design and implement IT accounting systems. The following skills are preferred for this position: ITIL Accounting …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 17, 2007, 5:00AM
Originally from itil - fresh news by plazoo.com on January 17, 2007, 12:00am
Job Details CANDIDATES CAN LIVE IN ANY NATIONAL LOCATION AND TRAVEL 75%25+. The IT Financial Consultant may also help clients determine the cost for IT services and help clients design and implement IT accounting systems. The following skills are preferred for this position: ITIL Accounting …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 17, 2007, 5:00AM
Originally from itil - fresh news by plazoo.com on January 17, 2007, 12:00am
Job Details CANDIDATES CAN LIVE IN ANY NATIONAL LOCATION AND TRAVEL 75%25+. The IT Financial Consultant may also help clients determine the cost for IT services and help clients design and implement IT accounting systems. The following skills are preferred for this position: ITIL Accounting …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 17, 2007, 5:00AM
Originally from itil - fresh news by plazoo.com on January 17, 2007, 12:00am
Job Details CANDIDATES CAN LIVE IN ANY NATIONAL LOCATION AND TRAVEL 75%25+. The IT Financial Consultant may also help clients determine the cost for IT services and help clients design and implement IT accounting systems. The following skills are preferred for this position: ITIL Accounting …
Originally
from itil - fresh news by plazoo.com
reBlogged
on Jan 17, 2007, 5:00AM
Originally from itil - fresh news by plazoo.com on January 17, 2007, 12:00am
I AM FEELING DEPRESS STILL. Daniel, Faizah, Uncle and me has chosen ITSM as our first choice but it seems like I am the only one who get… that can changechange huh?! So, I was told to recheck.. and I am still in ITSM. ): Whatever. Talking about the specialization never fail to bring me …
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 17, 2007, 10:22AM
Originally from IceRocket blog search: itsm on January 17, 2007, 5:22am
… management (ITSM), storage, and enterprise content management (ECM). Leading the charge are the likes of EMC , […]
Originally
from IceRocket blog search: itsm
by devdude
reBlogged
on Jan 16, 2007, 2:45AM
Originally by devdude from IceRocket blog search: itsm on January 15, 2007, 9:45pm
John Long of IBM has written an excellent blog post on “What I’d Like for My ITSM Christmas” He is pointing out some of the missing topics in ITIL v2. I want to highlight this issue, because I agree completely that service requests are need be managed by their own process (and they’ll be in ITIL V3 …
Originally
from IceRocket blog search: itsm
by RodrigoFlores
reBlogged
on Jan 15, 2007, 8:05PM
Originally by RodrigoFlores from IceRocket blog search: itsm on January 15, 2007, 3:05pm
… into ITSM = internet service management. when i went to check, i still wasnt posted anywhere, so is cheryl’s, daniel’s and a lot more i reckon… i …
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 15, 2007, 7:51PM
Originally from IceRocket blog search: itsm on January 15, 2007, 2:51pm
… into ITSM = internet service management. when i went to check, i still wasnt posted anywhere, so is cheryl, daniel and a lot more i reckon… i …
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 15, 2007, 12:07PM
Originally from IceRocket blog search: itsm on January 15, 2007, 7:07am
… of IT practices. Version 2 – 1999 – 2006: V2 of ITIL(r). Process-based practice of 8 ’sets’ and the globally accepted best practice framework for ITSM… the essentials of V1 and V2 and tested current best practice for ITSM. Five lifecycle titles forming the core of V3 ITIL(r) practice will include: Service …
Originally
from IceRocket blog search: itsm
by onlinehomebase
reBlogged
on Jan 15, 2007, 2:25AM
Originally by onlinehomebase from IceRocket blog search: itsm on January 14, 2007, 9:25pm
… of virtualization across test, development, and production Virtualization and security will become stronger focal points for ITIL/ITSM vendors, who …
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 14, 2007, 7:23PM
Originally from IceRocket blog search: itsm on January 14, 2007, 2:23pm
If you haven’t already, stop by the ITSM portal today for some breaking news regarding the APMG and training accreditation. Also read the article regarding a hypothetical impact that the UK government’s transformational strategy when it comes to information sharing may have on ITIL and Prince 2.
Originally
from IceRocket blog search: itsm
by The ITIL Imp
reBlogged
on Jan 13, 2007, 11:17PM
Originally by The ITIL Imp from IceRocket blog search: itsm on January 13, 2007, 6:17pm
… an official publication of the Office of Government Commerce in the United Kingdom. However, while a version of ITSM is a component of ITIL, ITIL also …
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 13, 2007, 3:41AM
Originally from IceRocket blog search: itsm on January 12, 2007, 10:41pm
This week we finished up the first phase of an ITIL / ITSM improvement project in sunny Tampa. This has been a great place to work, first of all because the client wasn’t “broken” in their processes…. [[ This is a content summary only. Visit my website for full links, other content, and more! ]]
Originally
from IceRocket blog search: itsm
reBlogged
on Jan 12, 2007, 8:11PM
Originally from IceRocket blog search: itsm on January 12, 2007, 3:11pm
SAP has introduced the next version of its mid marketing application, All-in-One. In this version, mySAP ERP 2005 has been used as the platform allowing for better implementation and integration of the CRM and SOA tools, Doug Merritt, executive vice president and general manager for suite optimization, told CRM Buyer.
Originally
from Yahoo! News Search Results for itil
reBlogged
on Jan 17, 2007, 4:41PM
Originally from Yahoo! News Search Results for itil on January 17, 2007, 11:41am
CMDB ITIL
Originally
from del.icio.us/tag/itil
by tomrmaguire
reBlogged
on Jan 17, 2007, 4:35PM
Originally by tomrmaguire from del.icio.us/tag/itil on January 17, 2007, 11:35am
Originally
from del.icio.us/tag/itil
by luizcomar
reBlogged
on Jan 17, 2007, 3:58PM
Originally by luizcomar from del.icio.us/tag/itil on January 17, 2007, 10:58am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:59PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:59am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:58PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:58am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:57PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:57am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:57PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:57am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:56PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:56am
Originally
from del.icio.us/tag/itil
by VKyslyan
reBlogged
on Jan 17, 2007, 2:55PM
Originally by VKyslyan from del.icio.us/tag/itil on January 17, 2007, 9:55am